alt

FAQs

All your questions answered

Frequently Asked Questions
  • No. PCRs, face masks and ‘Green Pass’ status are no longer required to enter The Park.
    No. PCRs, face masks and ‘Green Pass’ status are no longer required to enter The Park.
  • At the Park, please proceed directly to the turnstiles and scan your ticket for entry.
    At the Park, please proceed directly to the turnstiles and scan your ticket for entry.
  • Entry tickets to Yas Waterworld Abu Dhabi are valid for one entry to the park on the selected date of visit.
    Entry tickets to Yas Waterworld Abu Dhabi are valid for one entry to the park on the selected date of visit.
  • Yes. You can upgrade your ticket at the Information Point at Yas Waterworld Abu Dhabi any time during your visit.
    Yes. You can upgrade your ticket at the Information Point at Yas Waterworld Abu Dhabi any time during your visit.
  • Please visit our Tickets section for information about the general admission tickets, special tickets and annual passes.
    Please visit our Tickets section for information about the general admission tickets, special tickets and annual passes.
  • There are safety and usability restrictions on some of the rides, which are based on height, in line with standard practice in theme parks internationally. While guests under 1.1m, mostly children, will be able to enjoy rides at Yas Waterworld Abu Dhabi, there are a few rides that will be restricted to them, hence the above and below 1.1m ticket pricing. Children below the age of 3 are admitted free of charge accompanied by their parents. Parents may be asked to provide ID to verify age of guests younger than 3.
    There are safety and usability restrictions on some of the rides, which are based on height, in line with standard practice in theme parks internationally. While guests under 1.1m, mostly children, will be able to enjoy rides at Yas Waterworld Abu Dhabi, there are a few rides that will be restricted to them, hence the above and below 1.1m ticket pricing. Children below the age of 3 are admitted free of charge accompanied by their parents. Parents may be asked to provide ID to verify age of guests younger than 3.
  • For information on the parks and corporate vacancies, please visit our careers section.
    For information on the parks and corporate vacancies, please visit our careers section.
Frequently Asked Questions
  • Yes, and it’s an easy process. After completing your transaction, you will receive the tickets immediately. On the day of your visit, you can skip the queues at the parks’ ticketing counters.
    Yes, and it’s an easy process. After completing your transaction, you will receive the tickets immediately. On the day of your visit, you can skip the queues at the parks’ ticketing counters.
  • Yes. You can save up to 10% off your tickets when purchased online compared to the prices at the parks’ ticketing counters. While the online price is fixed at AED 295, ticketing counters prices vary based on the season: AED 325 on peak days, AED 315 during medium season days, and AED 305 in low season.
    Yes. You can save up to 10% off your tickets when purchased online compared to the prices at the parks’ ticketing counters. While the online price is fixed at AED 295, ticketing counters prices vary based on the season: AED 325 on peak days, AED 315 during medium season days, and AED 305 in low season.

  • The Kids Go Free offer is exclusively available on yasisland.com when you book a family package that includes a hotel stay with Yas Theme Parks access. From 1 June to 30 September, 1 kid under the age of 12, accompanied by 1 paying adult can stay and dine for free at Yas Island's world-class hotels and play for free at our record-breaking theme parks. For additional details, please refer to this link.

    Additionally, you can enjoy the Family and Friends offer on the websites of Ferrari World Abu Dhabi, Yas Waterworld, and Warner Bros. World. With this offer, you can purchase 4 Single Day Tickets for the price of 3, and receive a 25% discount on additional tickets.

    The Kids Go Free offer is exclusively available on yasisland.com when you book a family package that includes a hotel stay with Yas Theme Parks access. From 1 June to 30 September, 1 kid under the age of 12, accompanied by 1 paying adult can stay and dine for free at Yas Island's world-class hotels and play for free at our record-breaking theme parks. For additional details, please refer to this link.

    Additionally, you can enjoy the Family and Friends offer on the websites of Ferrari World Abu Dhabi, Yas Waterworld, and Warner Bros. World. With this offer, you can purchase 4 Single Day Tickets for the price of 3, and receive a 25% discount on additional tickets.

  • Yes, there will be a range of ticket and annual pass options available. Please check our Annual pass hub to see what options we have.
    Yes, there will be a range of ticket and annual pass options available. Please check our Annual pass hub to see what options we have.
  • In order to control Park capacity, all of our tickets are currently dated and valid only on the specified date.
    In order to control Park capacity, all of our tickets are currently dated and valid only on the specified date.
  • For enquiries related to online ticketing please contact us at +971 600 511115, or contact@yasconcierge.com
    For enquiries related to online ticketing please contact us at +971 600 511115, or contact@yasconcierge.com
    • In the event of a cancellation on, or before, the date of your scheduled Park visit, a full refund will be provided.
    • No refunds or changes will be accepted if you contact us after 7pm on the date of your scheduled Park visit.
    • In the event of a cancellation on, or before, the date of your scheduled Park visit, a full refund will be provided.
    • No refunds or changes will be accepted if you contact us after 7pm on the date of your scheduled Park visit.
    1. You will receive your print-at-home ticket(s) via email or you can download them from the purchase confirmation page.
    2. You can also access your tickets at any time using your YAS ID profile.
    3. For convenience you can download and save your etickets in your online wallet (IOS only) ready to scan at the turnstiles on arrival.
    4. You have an option to SAVE to WALLET on your confirmation email and on your confirmation page. This will store in your ticket on the smartphone wallet for easy access.
    1. You will receive your print-at-home ticket(s) via email or you can download them from the purchase confirmation page.
    2. You can also access your tickets at any time using your YAS ID profile.
    3. For convenience you can download and save your etickets in your online wallet (IOS only) ready to scan at the turnstiles on arrival.
    4. You have an option to SAVE to WALLET on your confirmation email and on your confirmation page. This will store in your ticket on the smartphone wallet for easy access.
  • We use secure third-party payment providers and VeriSign SSL encryption. We also do not store your payment information.
    We use secure third-party payment providers and VeriSign SSL encryption. We also do not store your payment information.
    • Parking is free and nearby to the entrance of the Park and there is also valet parking for additional ease. Go to Overview page for details.
    • Parking is limited for safety concerns
    • Parking is free and nearby to the entrance of the Park and there is also valet parking for additional ease. Go to Overview page for details.
    • Parking is limited for safety concerns
  • There are safety and usability restrictions on some of the rides, which are based on height, in line with standard practice in theme parks internationally. While guests under 1.1m, will be able to enjoy rides at Yas Waterworld Abu Dhabi, there are a few rides that will be restricted to them, hence the above and below 1.1m ticket pricing. Children 3 years of age and younger are admitted free of charge accompanied by their parents. Parents may be asked to provide ID to verify age of guests 3 years old and younger. Go to Rides page for further details.
    There are safety and usability restrictions on some of the rides, which are based on height, in line with standard practice in theme parks internationally. While guests under 1.1m, will be able to enjoy rides at Yas Waterworld Abu Dhabi, there are a few rides that will be restricted to them, hence the above and below 1.1m ticket pricing. Children 3 years of age and younger are admitted free of charge accompanied by their parents. Parents may be asked to provide ID to verify age of guests 3 years old and younger. Go to Rides page for further details.
  • Yes, absolutely. You can register on our travel partners portal partners.miralexperiences.com where you'll be able to book tickets for your clients.
    Yes, absolutely. You can register on our travel partners portal partners.miralexperiences.com where you'll be able to book tickets for your clients.
  • Please contact our Yas Concierge team on +971 600511115 who will work out what happened and how to fix it.
    Please contact our Yas Concierge team on +971 600511115 who will work out what happened and how to fix it.
  • Our park has a no re-entry policy. There may be exceptional circumstances in which you'll be allowed to leave the park and re-enter on the same day, but this will be at the descretion of the park management. Group exit and re-entry will not be permitted.
    Our park has a no re-entry policy. There may be exceptional circumstances in which you'll be allowed to leave the park and re-enter on the same day, but this will be at the descretion of the park management. Group exit and re-entry will not be permitted.
Frequently Asked Questions
  • Yes, please look at the Annual Pass Benefits page for details.
    Yes, please look at the Annual Pass Benefits page for details.
  • Once you've purchased your Annual Pass online you'll need to come to the park to get your Pass. On the date that you wish to collect your pass, and on arrival, approach the Annual Pass counter with all applicants, taking with you a form of official photo identification. You need to fill out the Annual Pass holder application form then we'll take your photo and issue your pass.
    Once you've purchased your Annual Pass online you'll need to come to the park to get your Pass. On the date that you wish to collect your pass, and on arrival, approach the Annual Pass counter with all applicants, taking with you a form of official photo identification. You need to fill out the Annual Pass holder application form then we'll take your photo and issue your pass.
  • You will normally have one month from the date of purchase in which to collect your pass. In case of any exceptions, please contact us please contact us +971 600 511115 or send an email to contact@yasconcierge.com
    You will normally have one month from the date of purchase in which to collect your pass. In case of any exceptions, please contact us please contact us +971 600 511115 or send an email to contact@yasconcierge.com
  • Your Annual Pass will expire one year from the date of purchase.
    Your Annual Pass will expire one year from the date of purchase.
  • The Pass is individual to you, and may only be used by you to gain access to the Park. Where our fingerprint recognition system is not available for entry into the Park, our staff will verify your identity using your photo on the Pass. We reserve the right to also request government issued identification to prove your identity at the time of entry. If another person enters or attempts to enter the Park using your Pass, you will be deemed to have consented to such use, and your Pass will be revoked (unless it has been reported stolen or lost).
    The Pass is individual to you, and may only be used by you to gain access to the Park. Where our fingerprint recognition system is not available for entry into the Park, our staff will verify your identity using your photo on the Pass. We reserve the right to also request government issued identification to prove your identity at the time of entry. If another person enters or attempts to enter the Park using your Pass, you will be deemed to have consented to such use, and your Pass will be revoked (unless it has been reported stolen or lost).
  • No, Annual Passes are individual and cannot be transferred between guests. Where our fingerprint recognition system is not available for entry into the Park, our staff will verify your identity using your photo on the Pass. We reserve the right to also request government issued identification to prove your identity at the time of entry. If another person enters or attempts to enter the Park using your Pass, you will be deemed to have consented to such use, and your Pass will be revoked (unless it has been reported stolen or lost).
    No, Annual Passes are individual and cannot be transferred between guests. Where our fingerprint recognition system is not available for entry into the Park, our staff will verify your identity using your photo on the Pass. We reserve the right to also request government issued identification to prove your identity at the time of entry. If another person enters or attempts to enter the Park using your Pass, you will be deemed to have consented to such use, and your Pass will be revoked (unless it has been reported stolen or lost).
  • If your Pass is lost, stolen or damaged, please report it to us immediately. We will replace your card, subject to the payment of AED 100 administration charge. For security reasons, minors must be accompanied by a parent or guardian to receive a replacement Pass.
    If your Pass is lost, stolen or damaged, please report it to us immediately. We will replace your card, subject to the payment of AED 100 administration charge. For security reasons, minors must be accompanied by a parent or guardian to receive a replacement Pass.
  • You must scan and show your original Pass in order to gain entry. We cannot accept other forms of identification, or photocopies of the Pass.
    You must scan and show your original Pass in order to gain entry. We cannot accept other forms of identification, or photocopies of the Pass.
  • You will normally have one month from the date of purchase in which to collect your pass. In case of any exceptions, please contact us please contact us +971 600 511115 or send an email to contact@yasconcierge.com
    You will normally have one month from the date of purchase in which to collect your pass. In case of any exceptions, please contact us please contact us +971 600 511115 or send an email to contact@yasconcierge.com
  • Your Annual Pass will expire after one year, 365 days or 8,760 hours to be specific!
    Your Annual Pass will expire after one year, 365 days or 8,760 hours to be specific!
  • The Pass is individual to you, and may only be used by you to gain access to the Park. Where our fingerprint recognition system is not available for entry into the Park, our staff will verify your identity using your photo on the Pass. We reserve the right to also request government issued identification to prove your identity at the time of entry. If another person enters or attempts to enter the Park using your Pass, you will be deemed to have consented to such use, and your Pass will be revoked (unless it has been reported stolen or lost).
    The Pass is individual to you, and may only be used by you to gain access to the Park. Where our fingerprint recognition system is not available for entry into the Park, our staff will verify your identity using your photo on the Pass. We reserve the right to also request government issued identification to prove your identity at the time of entry. If another person enters or attempts to enter the Park using your Pass, you will be deemed to have consented to such use, and your Pass will be revoked (unless it has been reported stolen or lost).
  • We know that fun should be shared, but sadly Annual Passes are individual and cannot be transferred between guests. Where our fingerprint recognition system is not available for entry into the Park, our staff will verify your identity using your photo on the Pass. We reserve the right to also request government issued identification to prove your identity at the time of entry. If another person enters or attempts to enter the Park using your Pass, you will be deemed to have consented to such use, and your Pass will be revoked (unless it has been reported stolen or lost).
    We know that fun should be shared, but sadly Annual Passes are individual and cannot be transferred between guests. Where our fingerprint recognition system is not available for entry into the Park, our staff will verify your identity using your photo on the Pass. We reserve the right to also request government issued identification to prove your identity at the time of entry. If another person enters or attempts to enter the Park using your Pass, you will be deemed to have consented to such use, and your Pass will be revoked (unless it has been reported stolen or lost).
  • If your Pass is lost, stolen or damaged, please report it to us immediately. We will replace your card, subject to the payment of AED 100 administration charge. For security reasons, minors must be accompanied by a parent or guardian to receive a replacement Pass.
    If your Pass is lost, stolen or damaged, please report it to us immediately. We will replace your card, subject to the payment of AED 100 administration charge. For security reasons, minors must be accompanied by a parent or guardian to receive a replacement Pass.
Frequently Asked Questions
  • There is plenty of free car parking spaces for guests, including dedicated spaces for disabled guests. Chargeable Valet Parking service is also available. Go to Overview page for details.
    There is plenty of free car parking spaces for guests, including dedicated spaces for disabled guests. Chargeable Valet Parking service is also available. Go to Overview page for details.
    • To see how we can tailor and accommodate your event in line with our newest standard precautions and safety measures, reach out to the Yas Concierge team who will put you in touch with an events representative.
    • Email contact@yasconcierge.com or call 600 511115 (within UAE), (+971) 2 496 8000 (Outside UAE), Daily between 8:00am - 8:00pm (GST).
    • To see how we can tailor and accommodate your event in line with our newest standard precautions and safety measures, reach out to the Yas Concierge team who will put you in touch with an events representative.
    • Email contact@yasconcierge.com or call 600 511115 (within UAE), (+971) 2 496 8000 (Outside UAE), Daily between 8:00am - 8:00pm (GST).
    • To see how we can tailor and accommodate your school visit or team building, reach out to the Yas Concierge team who will put you in touch with an events representative.
    • Email contact@yasconcierge.com or call 600 511115 (within UAE), (+971) 2 496 8000 (Outside UAE), Daily between 8:00am - 8:00pm (GST).
    • To see how we can tailor and accommodate your school visit or team building, reach out to the Yas Concierge team who will put you in touch with an events representative.
    • Email contact@yasconcierge.com or call 600 511115 (within UAE), (+971) 2 496 8000 (Outside UAE), Daily between 8:00am - 8:00pm (GST).
  • Yas Waterworld Abu Dhabi will provide a wide range of services for guests, from a fully equipped mother's lounge and prayer rooms to stroller and wheelchair rentals and lockers. More information and details can be obtained from the guest services counters in the park.
    Yas Waterworld Abu Dhabi will provide a wide range of services for guests, from a fully equipped mother's lounge and prayer rooms to stroller and wheelchair rentals and lockers. More information and details can be obtained from the guest services counters in the park.
  • Yas Waterworld Abu Dhabi is a smoke-free facility, in accordance with UAE laws. However, there are 3 designated smoking areas located at various points within the park.
    Yas Waterworld Abu Dhabi is a smoke-free facility, in accordance with UAE laws. However, there are 3 designated smoking areas located at various points within the park.
  • Appropriate swimwear is a must at all times, for the health, safety and comfort of yourself and others.
    Whoops, did you forget your swimsuit? Don't worry, you can buy what you need at the Yas Waterworld shops.
    Inappropriate swimwear includes (but is not limited to):
    • Underwear (boxers, briefs, etc.)
    • Attire that is transparent or translucent in private areas
    • Attire with metal buttons, zippers, buckles or snaps that could be abrasive to other swimmers and the rides, slides and attractions
    • Shirts or jackets that button or zip up the front
    • Long pants such as jeans, slacks and trousers
    • Denim clothing
    • Any clothing or accessory (belts, jewelry, etc.) deemed as potentially damaging to the attractions
    • Regular diapers are not permitted in any pools or attractions. Waterproof swim diapers can be purchased at Sultan & Sons Trading in Qaryat Al Jewana Souk
    • Do remember that Park management reserves the right to request that any guest either change their attire or leave the premises.
    Appropriate swimwear is a must at all times, for the health, safety and comfort of yourself and others.
    Whoops, did you forget your swimsuit? Don't worry, you can buy what you need at the Yas Waterworld shops.
    Inappropriate swimwear includes (but is not limited to):
    • Underwear (boxers, briefs, etc.)
    • Attire that is transparent or translucent in private areas
    • Attire with metal buttons, zippers, buckles or snaps that could be abrasive to other swimmers and the rides, slides and attractions
    • Shirts or jackets that button or zip up the front
    • Long pants such as jeans, slacks and trousers
    • Denim clothing
    • Any clothing or accessory (belts, jewelry, etc.) deemed as potentially damaging to the attractions
    • Regular diapers are not permitted in any pools or attractions. Waterproof swim diapers can be purchased at Sultan & Sons Trading in Qaryat Al Jewana Souk
    • Do remember that Park management reserves the right to request that any guest either change their attire or leave the premises.
  • There is a Lost and Found counter in the park, open during park operating hours, located next to the turnstiles near the entrance plaza. If you have already left the park when you realise you have forgotten something, you can Contact us here.
    There is a Lost and Found counter in the park, open during park operating hours, located next to the turnstiles near the entrance plaza. If you have already left the park when you realise you have forgotten something, you can Contact us here.
  • Please contact us at +971 600 511115, if you are in the park, contact any of our Guest Services desks.
    Please contact us at +971 600 511115, if you are in the park, contact any of our Guest Services desks.
  • To make a group booking (15 or more guests) call us on (+971) 600 511115 or email our sales team at contact@yasconcierge.com. We’ll respond within 24 hours, except on weekends.
    To make a group booking (15 or more guests) call us on (+971) 600 511115 or email our sales team at contact@yasconcierge.com. We’ll respond within 24 hours, except on weekends.
Frequently Asked Questions
  • Yes, return buses run daily from Dubai and Saadiyat Island for ticket holders to Yas Waterworld, Ferrari World and Warner Bros. World. Click here to check the schedule.
    Yes, return buses run daily from Dubai and Saadiyat Island for ticket holders to Yas Waterworld, Ferrari World and Warner Bros. World. Click here to check the schedule.
  • Absolutely! On Yas Island, there's Warner Bros. World™ Abu Dhabi, Yas Waterworld and Ferrari World Abu Dhabi. Visit Yas Island website for more details on Yas Island Attractions.
    Absolutely! On Yas Island, there's Warner Bros. World™ Abu Dhabi, Yas Waterworld and Ferrari World Abu Dhabi. Visit Yas Island website for more details on Yas Island Attractions.
  • Absolutely. You'll find a number of hotels on Yas Island, from budget options to luxury stays, all within easy reach of the Park. Check out the Yas Island website for options.
    Absolutely. You'll find a number of hotels on Yas Island, from budget options to luxury stays, all within easy reach of the Park. Check out the Yas Island website for options.
  • There's plenty to see and do on Yas Island; the Yas Marina circuit, two other theme parks and a regular schedule of exciting events and happenings. Check out Yas Island website to get more details.
    There's plenty to see and do on Yas Island; the Yas Marina circuit, two other theme parks and a regular schedule of exciting events and happenings. Check out Yas Island website to get more details.
  • If you’re staying at any of Yas Island hotels, you can enjoy the free Yas Express shuttle service connecting all main attractions through designated bus stops. For more details please click here.
    If you’re staying at any of Yas Island hotels, you can enjoy the free Yas Express shuttle service connecting all main attractions through designated bus stops. For more details please click here.
  • There is a taxi stop at the main entrance of Park where you can get a taxi at any point during the park opening hours.
    There is a taxi stop at the main entrance of Park where you can get a taxi at any point during the park opening hours.

Send us an email

Have a question that's not covered by our FAQs? Do you have a more detailed query? We are happy to assist! Send us a message to contact@yasconcierge.com and our guest services team will respond at the earliest.
CONTACT US