LEGAL

You may not use this Website:

• in any way that breaches any applicable local, national or international law or regulation;
• in any way that is fraudulent, or has any fraudulent purpose or effect;
• for the purpose of harming or attempting to harm others in any way;
• to transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam);
• to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware (each a “Virus”);
• to reproduce, duplicate, copy or resell any part of this Website;
• to access, interfere with, damage or disrupt any part of this Website, any equipment or network on which this Website is stored, any software used in the provision of this Website, or any equipment or network or software owned or used by any third party, each of which is a “Prohibited Use”.

The Park’s social media pages are intended for you, so that you can come and join the conversation, connect with other people and have fun sharing your thoughts and ideas. We want our online communities to be a place where everyone can feel comfortable, which means that there are rules of play. To ensure that visitors of our social media pages may enjoy a positive experience we ask that you do not send, post, upload, use or reuse any content or comments (including photos and videos) which may be:

• a violation of the terms and policies of the social media site concerned;
• threatening, harassing, abusive, violent, inciting of violence or otherwise inflammatory;
• encouraging of conduct that would be considered a criminal offence;
• discriminatory, racist, sexually explicit, vulgar or offensive to other cultures;
• unlawful;
• promotional information, including links to third parties or their products or services;
• political or religious activism;
• infringing on any intellectual property, privacy, or publicity rights;
• a solicitation of any personal or private information from any individual;
• defamatory;
• false, fraudulent or misleading;
• spam, corrupt or containing Viruses;
• off topic or unrelated to the Park; or
• otherwise inappropriate for our social media communities.

Miral does not necessarily endorse and is not responsible for the accuracy of any remarks, opinions, comments, suggestions and other information expressed or included in user comments and posts on our social media pages.
We are under no obligation to oversee, monitor or moderate any of our social media pages. You are solely responsible for the content of your comments and posts on our social media pages. The use of any of our social media pages by a minor is subject to the consent of their parent or guardian.
Should you find any content or comments posted on our social media pages which you believe is not in accordance with either these Website Terms and Conditions then please report it to us here:
socialmedia-me@miral.ae. Finally, please be aware that Miral reserves the right to use, copy, distribute and/or disclose without compensation to you any content or comments that you post on our social media pages, including any ideas or information relating to the Park’s products.
You represent and warrant that you own or have the necessary rights and permissions to use and exploit, and to authorise us to use and exploit, any content or comments that you post on our social media pages. You agree not to enforce any moral or ancillary rights in or to such content or comments against us or our authorised users.
We are excited to have you in our social media community and we look forward to hearing your thoughts!

Your use of any information or materials on this Website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products or information available through this Website meet your specific requirements.
Your use of this Website, these Website Terms and Conditions, all other policies and terms and conditions related to this Website and any dispute arising out of any of the forgoing are subject to the laws of the United Arab Emirates.
Miral may change the content of this Website and these Website Terms and Conditions (in whole or part) at any time and without prior notification. You are expected to check this page from time to time to take notice of any such changes, as they are legally binding on you.
Certain software may be required to access or use this Website or to electronically open tickets purchased via this Website. Miral will not be liable to any user for any loss or damage caused by such software or arising from any inability to access this Website or tickets which is related to such software.
We assume no responsibility for the content of websites linked on this Website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
To the extent permitted by law, we exclude all express and implied warranties, representations and guarantees which may apply to this Website or any content on it or any products available through it, including with respect to the accuracy, timeliness, performance, completeness or suitability of the products, information and materials found or offered on this Website for any particular purpose.
WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, INCLUDING ANY LOSS OF PROFIT, LOSS OF BUSINESS, BUSINESS INTERRUPTION OR LOSS OF BUSINESS OPPORTUNITY, ARISING IN CONNECTION WITH: (I) USE OF, OR INABILITY TO USE, THIS WEBSITE; (II) ANY DELAYED OR FAILED PURCHASE OR DELIVERY OF TICKETS; (III) USE OF OR RELIANCE ON ANY CONTENT DISPLAYED ON THIS WEBSITE; OR (IV) ANY VIRUS THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THIS WEBSITE OR TO YOUR DOWNLOADING OF ANY CONTENT ON IT, OR ON ANY WEBSITE LINKED TO IT.
You undertake to indemnify, protect, release, hold harmless and keep indemnified Miral , its Associated Entities and their respective officers, directors, managers, employees and agents from and against all or any costs (including legal and professional costs and expenses), fees, claims, demands, suits, proceedings, actions, expenses, loss and damage arising from any use of this Website by you, any breach or non-compliance with applicable terms and conditions by you and any claims by any party related to or arising from the actual, intended or promised exchange, transfer or resale of tickets by you. All indemnified claims shall be defended or settled by Miral or its Associated Entities. At the sole discretion of Miral or its Associated Entities, you may be allowed reasonable participation in the defence of any such claims or settlement discussions.
Each paragraph of these Website Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with these Website Terms and Conditions.

This Website will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

• By purchasing your tickets online you are deemed to have accepted the Park terms and conditions of entry set out below.
• To use tickets purchased on this Website, at the time of entry you must produce:
  - e-ticket (electronic form or printed copy); and
  - the credit card used to purchase the tickets or valid government issued ID matching the name listed in the booking.

• Purchases must be made using a credit card and will be charged in United Arab Emirates Dirhams.

• For any information regarding the retention of personal data please refer to our Privacy Policy

• Tickets purchased on this Website will be delivered via email to the email address supplied by the purchaser. If this email is not received, please contact us at +971 (2) 496 8000.

• The tickets are non-exchangeable and non-refundable. These tickets are void if re-sold, transferred, altered or damaged

• Tickets shall be void if altered or if they are exchanged, transferred or resold except by licensed distributors as preapproved by Miral in writing.

• If you purchase products or services other than tickets on this Website, additional terms and conditions may apply. You will have the opportunity to review these prior to confirming your booking.

• For applicable terms and conditions relating to ADCB TouchPoints and more information, please visit the ADCB TouchPoints website.

The following words and expressions have the following meanings unless content requires otherwise:

1. Park is defined above
2. you or your refers to guests at the Park
3. we means Miral Experiences LLC, the operator of the Park

Once you purchase your ticket you cannot cancel it. All tickets are non-refundable and non-exchangeable.

If you purchase a dated ticket or experience, the following terms and conditions will apply (unless the product terms and conditions specific different a different change policy): you may change the date of your ticket provided you notify us before 7pm on the day before your scheduled visit. A charge of AED50 will apply per person. Changes after this deadline will not be processed.

For date change as above please contact Yas Concierge at +971 600 511115 to rebook and make the AED 50 payment per person.  Payments will be processed and completed via Yas Concierge.

All tickets sold online are the property of Miral Experiences LLC, the operator of the “Park. Entry and use of the Park is subject to specific product terms and conditions, our general terms and conditions and those set out below:

1. Individuals entering the Park must hold a valid ticket which has been obtained from us, our website or an authorised third party.
2. Please ensure you bring original official government issued photo ID for each ticket holder.
3. The entrance ticket and other entitlements remain our property and are not for re-sale, are non-refundable, non-transferable, and may not be exchanged for commercial gain. Tickets and other entitlements are void if altered.
4. Non-dated tickets do not guarantee entry.
5. You will need to present the original ticket or online e-ticket in order to gain entry into the Park (note this may not be required if you have completed all steps to register for FacePass contactless access).
6. The ticket is valid for the period stated on its face.
7. Your ticket is personal to you and may not be shared with others. The ticket is not valid for special events that require a separate admission charge. Where tickets are valid for re-entry, you must present your ticket in order to re-enter
8. Tickets should be retained and shown for inspection upon demand.
9. Children under the age of 12 must be accompanied by a responsible adult over the age of 18 and holding a valid ticket.
10. If tickets are bought on behalf of other guests (for example, group bookings), the buyer accepts these terms and conditions on behalf of every guest and shall ensure that these terms and conditions are complied with by each person in the group. If you are an adult supervising minor children in the Park then you accept these terms and conditions on behalf of those minors.
11. If you resell a ticket without our express consent, it will be void. By purchasing a ticket you agree that the tickets are for the personal use of you and your party only, and will not be resold or transferred.
12. Terms and conditions relating to ticket categories are available here
13. Additional terms and conditions apply to online purchases – please refer to conditions of sale

1. The standard operating hours of the Park are set out on our website. Operating hours are subject to change.
2. We do not permit the following within the Park:
   • Outside food and beverage (Exceptions are any food required for medical purposes, medically–indicated nutritional supplements and baby food/baby formula)
   • Fighting or abusive language
   • Smoking in non-designated smoking areas
   • Unruly behaviour
   • Running
   • Intoxication
   • Queue jumping
   • Weapons of any kind, or potentially dangerous items such as items made of glass or with sharp edges
   • Coolers, suitcases, and bags with wheels
   • Clothing with offensive language or content
   • Clothing that identifies the wearer as emergency personnel
   • Pets (except service animals in special cases that will be determined by us)
   • The use of two-wheeled, self-balancing electric vehicles such as Segways.
   • The use of recreational devices such as remote control drones, toys, scooters, inline skates, skateboards or shoe with built in wheels.
   • The sale of goods or services or the display of goods or services for sale.
   • Photography, videotaping, or recording of any kind for commercial purpose without our prior written approval.
   • Unlawful or immoral behaviour
3. We reserve the right to deny admission for any reason.  We reserve the right to remove guests from the Park if they fail to comply with these terms and conditions or any other applicable rules regulations, or instructions, without a refund. This is without prejudice to any claim that we might have against you or arising from your actions.
4. Please read safety signs and follow the directions of our employees at all times.
5. Your dress and appearance must be suitable for a family theme park and in keeping with the culture and values of the United Arab Emirates.
6. You must supervise children in your care and arrange a meeting place in case you should become separated.
7. Smoking (references to which include electronic cigarettes) is not allowed inside the Park building. You may only smoke in the designated areas outside.
8. The safety and security of our guests is of the utmost importance to us. By entering the Park, you consent to you and your belongings being subject to searches, screenings and/or security checks.
9. Locker rental is available for your convenience at an additional charge; valuable items should be stored in these lockers or not brought into the Park.
10. You must not leave your belongings unattended in the Park.
11. You accept that you have a duty to take reasonable steps to ensure your own safety, taking into account any medical conditions you may have. Use of the Park is at your sole risk. We accept no responsibility for any loss, injury or damage sustained within the Park. You confirm that we are not responsible for any loss, injury or damage sustained by you or to your property and waive all claims against us in this respect, to the maximum extent permitted by UAE law.

Photographs Policy Notice

• The photographs taken of you through our automated Photos capture system or through our roaming photographers during your visit to our theme parks are only created as a memory for you to purchase and will not be used or shared with other third parties for any other purpose, including any marketing or promotional activity.
• Only you are eligible to purchase your photographs. We will not sell these images to other ticketholders or guests. Proof of association and/or custodianship will be required where children or persons of determination are not present at the time of purchase.
• In case you require additional copies or you change your mind and would like to purchase these photographs at a later stage, photographs that are taken of you or the child during your visit are s