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Yas Waterworld Website Terms of Use

LEGAL

General
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions, which together with our privacy policy, a copy of which is available here: www.yaswaterworld.com govern our relationship with you in relation to this website. If you do not agree to any of these terms and conditions, you must not use this website.
About Us
Yas Waterworld Yas Island, Abu Dhabi (the “Park”) and the domain www.yaswaterworld.com (this “Website”) are operated by Miral Experiences L.L.C., which is referred to herein as “Miral” or “us” or “we”. The term “you” refers to the user or viewer of this website.
Prohibited Uses

You may not use this Website:

  • in any way that breaches any applicable local, national or international law or regulation;
  • in any way that is fraudulent, or has any fraudulent purpose or effect;
  • for the purpose of harming or attempting to harm others in any way;
  • to transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam);
  • to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware (each a “Virus”);
  • to reproduce, duplicate, copy or resell any part of this Website;
  • to access, interfere with, damage or disrupt any part of this Website, any equipment or network on which this Website is stored, any software used in the provision of this Website, or any equipment or network or software owned or used by any third party, each of which is a “Prohibited Use”.
Social Media Rules

The Park’s social media pages are intended for you, so that you can come and join the conversation, connect with other people and have fun sharing your thoughts and ideas. We want our online communities to be a place where everyone can feel comfortable, which means that there are rules of play. To ensure that visitors of our social media pages may enjoy a positive experience we ask that you do not send, post, upload, use or reuse any content or comments (including photos and videos) which may be:


  • a violation of the terms and policies of the social media site concerned;
  • threatening, harassing, abusive, violent, inciting of violence or otherwise inflammatory;
  • encouraging of conduct that would be considered a criminal offence;
  • discriminatory, racist, sexually explicit, vulgar or offensive to other cultures;
  • unlawful;
  • promotional information, including links to third parties or their products or services;
  • political or religious activism;
  • infringing on any intellectual property, privacy, or publicity rights;
  • a solicitation of any personal or private information from any individual;
  • defamatory;
  • false, fraudulent or misleading;
  • spam, corrupt or containing Viruses;
  • off topic or unrelated to the Park; or
  • otherwise inappropriate for our social media communities.

Miral does not necessarily endorse and is not responsible for the accuracy of any remarks, opinions, comments, suggestions and other information expressed or included in user comments and posts on our social media pages.
We are under no obligation to oversee, monitor or moderate any of our social media pages. You are solely responsible for the content of your comments and posts on our social media pages. The use of any of our social media pages by a minor is subject to the consent of their parent or guardian.
Should you find any content or comments posted on our social media pages which you believe is not in accordance with either these Website Terms and Conditions then please report it to us here:
socialmedia-me@miral.ae. Finally, please be aware that Miral reserves the right to use, copy, distribute and/or disclose without compensation to you any content or comments that you post on our social media pages, including any ideas or information relating to the Park’s products.
You represent and warrant that you own or have the necessary rights and permissions to use and exploit, and to authorise us to use and exploit, any content or comments that you post on our social media pages. You agree not to enforce any moral or ancillary rights in or to such content or comments against us or our authorised users.
We are excited to have you in our social media community and we look forward to hearing your thoughts!

Terms Of Use

Your use of any information or materials on this Website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products or information available through this Website meet your specific requirements.
Your use of this Website, these Website Terms and Conditions, all other policies and terms and conditions related to this Website and any dispute arising out of any of the forgoing are subject to the laws of the United Arab Emirates.
Miral may change the content of this Website and these Website Terms and Conditions (in whole or part) at any time and without prior notification. You are expected to check this page from time to time to take notice of any such changes, as they are legally binding on you.
Certain software may be required to access or use this Website or to electronically open tickets purchased via this Website. Miral will not be liable to any user for any loss or damage caused by such software or arising from any inability to access this Website or tickets which is related to such software.
We assume no responsibility for the content of websites linked on this Website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
To the extent permitted by law, we exclude all express and implied warranties, representations and guarantees which may apply to this Website or any content on it or any products available through it, including with respect to the accuracy, timeliness, performance, completeness or suitability of the products, information and materials found or offered on this Website for any particular purpose.
WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, INCLUDING ANY LOSS OF PROFIT, LOSS OF BUSINESS, BUSINESS INTERRUPTION OR LOSS OF BUSINESS OPPORTUNITY, ARISING IN CONNECTION WITH: (I) USE OF, OR INABILITY TO USE, THIS WEBSITE; (II) ANY DELAYED OR FAILED PURCHASE OR DELIVERY OF TICKETS; (III) USE OF OR RELIANCE ON ANY CONTENT DISPLAYED ON THIS WEBSITE; OR (IV) ANY VIRUS THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THIS WEBSITE OR TO YOUR DOWNLOADING OF ANY CONTENT ON IT, OR ON ANY WEBSITE LINKED TO IT.
You undertake to indemnify, protect, release, hold harmless and keep indemnified Miral , its Associated Entities and their respective officers, directors, managers, employees and agents from and against all or any costs (including legal and professional costs and expenses), fees, claims, demands, suits, proceedings, actions, expenses, loss and damage arising from any use of this Website by you, any breach or non-compliance with applicable terms and conditions by you and any claims by any party related to or arising from the actual, intended or promised exchange, transfer or resale of tickets by you. All indemnified claims shall be defended or settled by Miral or its Associated Entities. At the sole discretion of Miral or its Associated Entities, you may be allowed reasonable participation in the defence of any such claims or settlement discussions.
Each paragraph of these Website Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with these Website Terms and Conditions.

This Website will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Conditions of Sale
  • By purchasing your tickets online you are deemed to have accepted the Park terms and conditions of entry set out below.
  • To use tickets purchased on this Website, at the time of entry you must produce:
    - e-ticket (electronic form or printed copy); and
    - the credit card used to purchase the tickets or valid government issued ID matching the name listed in the booking.
  • Purchases must be made using a credit card and will be charged in United Arab Emirates Dirhams.

  • For any information regarding the retention of personal data please refer to our Privacy Policy

  • Tickets purchased on this Website will be delivered via email to the email address supplied by the purchaser. If this email is not received, please contact us at +971 (2) 496 8000.

  • The tickets are non-exchangeable and non-refundable. These tickets are void if re-sold, transferred, altered or damaged

  • Tickets shall be void if altered or if they are exchanged, transferred or resold except by licensed distributors as preapproved by Miral in writing.

  • If you purchase products or services other than tickets on this Website, additional terms and conditions may apply. You will have the opportunity to review these prior to confirming your booking.

  • For applicable terms and conditions relating to ADCB TouchPoints and more information, please visit the ADCB TouchPoints website.

General
We look forward to welcoming you to Yas Waterworld Yas Island, Abu Dhabi (“Park”).
The Park is operated by Miral Experiences LLC. For our guests’ safety and enjoyment, entry to the Park is conditional on acceptance of these terms and conditions. By purchasing a ticket and entering the Park, you are deemed to accept these terms and conditions.
Definitions

The following words and expressions have the following meanings unless content requires otherwise:

  1. Park is defined above
  2. you or your refers to guests at the Park
  3. we means Miral Experiences LLC, the operator of the Park
Refund/Cancellation policy
Refund/Cancellation Policy

Once you purchase your ticket you cannot cancel it. All tickets are non-refundable and non-exchangeable.

If you purchase a dated ticket or experience, the following terms and conditions will apply (unless the product terms and conditions specific different a different change policy): you may change the date of your ticket provided you notify us before 7pm on the day before your scheduled visit. A charge of AED50 will apply per person. Changes after this deadline will not be processed.

For date change as above please contact Yas Concierge at +971 600 511115 to rebook and make the AED 50 payment per person.  Payments will be processed and completed via Yas Concierge.

Tickets

All tickets sold online are the property of Miral Experiences LLC, the operator of the “Park. Entry and use of the Park is subject to specific product terms and conditions, our general terms and conditions and those set out below:

  1. Individuals entering the Park must hold a valid ticket which has been obtained from us, our website or an authorised third party.
  2. Please ensure you bring original official government issued photo ID for each ticket holder.
  3. The entrance ticket and other entitlements remain our property and are not for re-sale, are non-refundable, non-transferable, and may not be exchanged for commercial gain. Tickets and other entitlements are void if altered.
  4. Non-dated tickets do not guarantee entry.
  5. You will need to present the original ticket or online e-ticket in order to gain entry into the Park (note this may not be required if you have completed all steps to register for FacePass contactless access).
  6. The ticket is valid for the period stated on its face.
  7. Your ticket is personal to you and may not be shared with others. The ticket is not valid for special events that require a separate admission charge. Where tickets are valid for re-entry, you must present your ticket in order to re-enter
  8. Tickets should be retained and shown for inspection upon demand.
  9. Children under the age of 12 must be accompanied by a responsible adult over the age of 18 and holding a valid ticket.
  10. If tickets are bought on behalf of other guests (for example, group bookings), the buyer accepts these terms and conditions on behalf of every guest and shall ensure that these terms and conditions are complied with by each person in the group. If you are an adult supervising minor children in the Park then you accept these terms and conditions on behalf of those minors.
  11. If you resell a ticket without our express consent, it will be void. By purchasing a ticket you agree that the tickets are for the personal use of you and your party only, and will not be resold or transferred.
  12. Terms and conditions relating to ticket categories are available here
  13. Additional terms and conditions apply to online purchases – please refer to conditions of sale

 

At the Park
  1. The standard operating hours of the Park are set out on our website. Operating hours are subject to change.
  2. We do not permit the following within the Park:
    • Outside food and beverage (Exceptions are any food required for medical purposes, medically–indicated nutritional supplements and baby food/baby formula)
    • Fighting or abusive language
    • Smoking in non-designated smoking areas
    • Unruly behaviour
    • Running
    • Intoxication
    • Queue jumping
    • Weapons of any kind, or potentially dangerous items such as items made of glass or with sharp edges
    • Coolers, suitcases, and bags with wheels
    • Clothing with offensive language or content
    • Clothing that identifies the wearer as emergency personnel
    • Pets (except service animals in special cases that will be determined by us)
    • The use of two-wheeled, self-balancing electric vehicles such as Segways.
    • The use of recreational devices such as remote control drones, toys, scooters, inline skates, skateboards or shoe with built in wheels.
    • The sale of goods or services or the display of goods or services for sale.
    • Photography, videotaping, or recording of any kind for commercial purpose without our prior written approval.
    • Unlawful or immoral behaviour
  3. We reserve the right to deny admission for any reason.  We reserve the right to remove guests from the Park if they fail to comply with these terms and conditions or any other applicable rules regulations, or instructions, without a refund. This is without prejudice to any claim that we might have against you or arising from your actions.
  4. Please read safety signs and follow the directions of our employees at all times.
  5. Your dress and appearance must be suitable for a family theme park and in keeping with the culture and values of the United Arab Emirates.
  6. You must supervise children in your care and arrange a meeting place in case you should become separated.
  7. Smoking (references to which include electronic cigarettes) is not allowed inside the Park building. You may only smoke in the designated areas outside.
  8. The safety and security of our guests is of the utmost importance to us. By entering the Park, you consent to you and your belongings being subject to searches, screenings and/or security checks.
  9. Locker rental is available for your convenience at an additional charge; valuable items should be stored in these lockers or not brought into the Park.
  10. You must not leave your belongings unattended in the Park.
  11. You accept that you have a duty to take reasonable steps to ensure your own safety, taking into account any medical conditions you may have. Use of the Park is at your sole risk. We accept no responsibility for any loss, injury or damage sustained within the Park. You confirm that we are not responsible for any loss, injury or damage sustained by you or to your property and waive all claims against us in this respect, to the maximum extent permitted by UAE law.
Photographs Privacy Notice

Photographs Policy Notice

    • The photographs taken of you through our automated Photos capture system or through our roaming photographers during your visit to our theme parks are only created as a memory for you to purchase and will not be used or shared with other third parties for any other purpose, including any marketing or promotional activity.
    • Only you are eligible to purchase your photographs. We will not sell these images to other ticketholders or guests. Proof of association and/or custodianship will be required where children or persons of determination are not present at the time of purchase.
    • In case you require additional copies or you change your mind and would like to purchase these photographs at a later stage, photographs that are taken of you or the child during your visit are stored on our secured system for a period of 30 days.
    • You have the option of deleting all your photographs immediately at the point of sale.
    • For comprehensive details on how your personal information is processed, please refer to the privacy policy on Yas Waterworld website.
Enjoying our Rides
  1. Access to a ride is conditional on compliance with the safety rules for that ride. It is your responsibility to read and evaluate the ride description and rules for each ride and see if you can safely participate - you are the best judge of your limitations. If you have specific questions or require additional information, please contact one of our employees who will be happy to assist.
  2. Safety restrictions may impact your ability to use certain rides. Please check the ride restrictions on our website before purchasing your ticket.
  3. CAUTION: Certain rides contain bright lighting effects that flash or strobe. If you have sensitivity to these conditions or a history of photosensitive epilepsy, you should avoid these rides.
  4. Some rides may feature content that is not suitable for younger guests. Where the ride rules state ‘parental discretion is recommended’, parents or guardians of minors should use their judgment to establish whether the ride is suitable for the minors in their care.
  5. Smoking, eating or drinking is not permitted on any of our rides.
  6. Space is provided at certain rides to leave non-valuable items whist you enjoy the ride. Although we will endeavour to provide reasonable care of such items, we cannot accept liability for loss or damage to those items. You should store valuable items in the lockers provided throughout the Park.
Fingerprint access and FacePass services
  1. For multiple entry tickets (any ticket with an entitlement of more than one access), we have enabled fingerprint biometric checks, as a fraud prevention measure.
  2. For all types of ticket, we offer FacePass services, including contactless access and contactless payment services.
  3. You must complete all requirements to enrol for fingerprint biometric checks or FacePass including but not limited to confirming that you have read and understood the Privacy Policy and providing explicit consent for us to process such data. We will communicate all requirements to you through the online or offline enrollment process (as applicable).
  4. Where consent is required, you are required to confirm that you are at least 18 years of age and are not a person of determination who cannot provide consent. For persons under the age of 18 or of determination, we will require consent to be provided by a parent or legal guardian.
  5. For full information on how and why we process your personal data in connection with the fingerprint biometric checks and FacePass services, please review our Privacy Policy.
  6. Please bring original official government issued photo ID for all ticketholders to the Park as this will be required to verify age and consent, and in order to opt out of fingerprint biometric checks and FacePass services if you so choose
  7. If you do not agree to the processing of your personal data in accordance with the Privacy Policy , or where consent is required and is not provided or is withdrawn, we will not be able to provide the relevant services to you. We accept no liability for the non-provision or withdrawal of services arising from a refusal to the processing of personal data, to provide the required consent or complete all enrolment requirements.
  8. b. You acknowledge and agree that you are solely responsible for the information provided to us when enrolling for our services (including debit or credit card and payment information associated with FacePass) and for all transactions made in connection with FacePass services. All contactless payments made using the debit or credit card linked to your FacePass are non-refundable.
  9. You acknowledge and agree that you are solely responsible for the information provided to us when enrolling for our services (including debit or credit card and payment information associated with FacePass) and for all transactions made in connection with FacePass services. All contactless payments made using the debit or credit card linked to your FacePass are non-refundable.
  10. Any promotions or discounts offered in connection with FacePass and contactless services are at our discretion and are subject to any specific promotion or discount terms and conditions. We may amend or withdraw such promotions or discounts or their terms and conditions at any time.
  11. Once you have unenrolled your FacePass, you will not be able to enrol for FacePass and contactless services again.
Closures and Unavailability
  1. Certain rides, attractions, shows or outlets may be unavailable during your visit.
  2. On certain days, we may operate a ‘Ladies only’ policy at the Park. Please check the Park website ahead of your visit check if a Ladies only door entry policy applies.
  3. Although we will use reasonable efforts to keep our website up to date with news, we reserve the right, without prior notice and without refund, liability or compensation, to change the operating hours of the Park or attraction, close any area of the Park temporarily, restrict the number of persons having access to the Park, and/or suspend or cancel any attraction or entertainment program if we consider that the circumstances require. It is your responsibility to check the website and we cannot guarantee that it will inform you of all changes that may be relevant to your visit.
  4. You may not be able to gain access to the Park, or certain areas of the Park, during special events or private bookings.
Parking
  1. We offer parking facilities for the use of our guests only.
  2. Vehicles may not be left overnight.
  3. Vehicles are parked at the owner’s risk.
Photography and Filming
  1. Areas within the Park and its grounds are monitored by CCTV.
  2. We reserve the right to stop picture taking or video recording and confiscate any inappropriate material.
  3. c. We may film, sound record or photograph public areas in the Park. By visiting and using the Park you understand and agree to the filming, sound recording and/or photography and possible subsequent exploitation/broadcasts/publication and you therefore agree (i) copyright in these materials rests with us or the authorised party as appropriate and (ii) that we or the authorised party may use, broadcast and exploit such images i in any material in any format whatsoever. You may object to the use of your personal data in connection with any filming, sound recording and/or photography by making a specific request to PRIVACY-me@miral.ae.

Liability
  1. You accept that you have a duty to take reasonable steps to ensure your own safety, taking into account any medical conditions you may have. Entry into and use of the Park and its services is at your sole risk. We accept no responsibility for any loss, injury or damage sustained within the Park. You confirm that we (Miral Experiences LLC, the Park, our affiliates, owners, sponsors, lessors, licensors, staff agents or representatives) are not responsible for any loss, injury or damage sustained by you or to your property and waive all claims against us in this respect, to the maximum extent permitted by UAE law.
  2. Our liability to you is limited to the price of the entrance ticket
  3. Liability for indirect, special or consequential losses is excluded.
  4. We do not limit liability for death or personal injury caused by our negligence.
  5. In the event of an unforeseen park closure, or partial closure, we are not responsible for accommodation, travel or other costs you incur.

Notices
You should send legal notices to Legal Department, Miral Experiences LLC PO Box 128717 Abu Dhabi UAE
Right to Amend
We may amend these terms and conditions at any time, by updating this page. We recommend you check for updates regularly.
Governing Law and Jurisdiction

The laws of United Arab Emirates as applicable in the Emirate of Abu Dhabi apply to your use of the Park. You agree to submit to the exclusive jurisdiction of the courts of Abu Dhabi. 


Important Note
Terms and conditions relating to ticket categories and products are available on the Ticket Terms page.
About this Policy
Introduction
Please read the following Privacy Policy carefully to understand how and why we use your personal data in order for you to access and browse our websites or mobile apps and use our services.

This Privacy Policy is issued for Miral Experiences LLC (“Miral”, “we”, “us”, “our”), the operator of this website or mobile app or service.

Miral regularly collect and use personal data about individuals who visit our attractions, browse our websites or mobile apps and use our services. Personal data is any information that can be used, directly or indirectly, to identify you as an individual.

Your privacy is very important to us and we understand our responsibilities to protect your personal data in an appropriate and lawful manner and in accordance with applicable data protection regulations. This Privacy Policy should be read in conjunction with our Cookie Policy, which together provide you with details of how and why we collect and process your personal data when you are using Miral’s websites, mobile apps or WiFi services.

For any privacy queries, you can contact us at any time at: privacy-me@miral.ae
Miral Experiences LLC
P.O. Box 128717
Abu Dhabi
UAE
License Number: CN-1147824
Personal Data

1. Who is responsible for protecting your personal data?
Miral currently manages and operates Ferrari World Abu Dhabi, Warner Bros World™ Abu Dhabi, SeaWorld Yas Island, Abu Dhabi, Yas Waterworld, CLYMB™ Abu Dhabi and Qasr Al Watan leisure facilities in Abu Dhabi with new leisure facilities planned for the future (the “Attractions”).

In connection therewith, Miral operates the following websites and mobile app:



Miral also operates a centralised authentication service called ‘MyPass’, which allows you to seamlessly connect to different services. Once you have created a MyPass, you can use your MyPass to login to any services that operate MyPass without having to register again. For example, you can use your MyPass to login to certain websites or mobile apps, purchase tickets, or access WiFi at designated attractions. For further information on MyPass, please review sections 3 and 5 below.


Data Controller

As the entity responsible for collecting your information when you use our websites, mobile apps or services, Miral is a Data Controller of your personal data. Our affiliates and partners may also be Data Controllers where they control the use or processing of your personal data. Please review section 5 for further information on the use of your personal data by our affiliates and partners. In certain circumstances (for example, where you use MyPass as part of our affiliates’ or partners’ services and your information is solely hosted within our digital platform as part of providing digital services), Miral may also be acting as a Data Processor for your personal data.

This Privacy Policy provides information on how and why we process your personal data in connection with our services, websites and mobile apps. This Privacy Policy is not intended to cover use of your personal data by third parties or third party services; for further information on how third parties use your personal data, please review the respective third party’s Privacy Policy on the relevant third party website, mobile app or service.

This Policy is additional to and is not intended to override other notices or policies we may provide to you or the terms of any contract that you have with us (for example, specific Attraction or ticket terms and conditions), or any rights you may have.


2. What personal data do we collect, and how do we collect it?

Miral collects three types of information about you: personal data, special categories of personal data and aggregated/anonymous data (as outlined in this Policy).

Information we collect directly from you

  • Information that you personally provide to us when: registering for an account, purchasing our products and services, creating a MyPass, enrolling for a fingerprint biometric check or FacePass, subscribing to our mailing lists, registering for WiFi at our Attractions, making a telephone booking or enquiry, completing a survey, competition or taking part in promotional activities, applying for a job with us, engaging with us in our Attractions, or contacting us via a contact us form, livechat or other means available on our websites or mobile apps.
  • Depending on the Attraction, website or mobile app you are visiting and the activity you are undertaking, this information may include:
    • your first name, last name, title, date of birth, address, proof of identity or age, nationality, gender, country of residence, city of residence, e-mail address, telephone number, booking reference, MyPass ID, number of adults and children, children’s age, check-in/out date, and room or other booking related preferences;
    • your chosen marketing preferences and objections;
    • your preferred language and information about your preferences or interests;
    • general enquiry details and any other information or messages you decide to provide to us;
    • if availing yourself of a special offer, a copy of the relevant ID required to demonstrate eligibility;
    • if purchasing certain services at gate, or an annual pass to one of our Attractions, this will also include photograph/s and a copy of your emirates ID or passport;
    • if taking part in one of our driving experiences at Ferrari World Abu Dhabi, a copy of your driving license;
    • details of your activity history or proficiency for certain activities (for example, if you have completed indoor skydiving before and your perceived skill level);
    • first name, last name and date of birth for your family members, and their relationship to you, where you have chosen to add your family members’ details to your profile (where this option exists on a particular website or mobile app). If you give us personal information about other people (such as family members or friends), you should make sure you have their permission to do so;
    • credit or debit card and transaction details, if you make a payment for our products and services, which are not stored by Miral and are provided directly to our payment solution provider via a secured connection. All credit and debit card and transaction processing adheres to global data security standards to protect cardholder data;
    • for certain services, this may include special categories of personal data. For example:
      • where you are seeking to participate in physical activity (such as indoor skydiving and climbing at CLYMB™ Abu Dhabi), this may include information abo