Frequently Asked Questions

Frequently Asked Questions

What do I do when I arrive at the Park?
What is the validity period of tickets?
Can I upgrade my ticket after purchase?
Tickets and Admission Policies
Why is the ticket price based on height?
There are safety and usability restrictions on some of the rides, which are based on height, in line with standard practice in theme parks internationally. While guests under 1.1m, mostly children, will be able to enjoy rides at Yas Waterworld Abu Dhabi, there are a few rides that will be restricted to them, hence the above and below 1.1m ticket pricing. Children below the age of 3 are admitted free of charge accompanied by their parents. Parents may be asked to provide ID to verify age of guests younger than 3.
Do you have information about the careers at Miral Experiences, the operator of Yas Theme Parks?

Frequently Asked Questions

Can I purchase park tickets online?
Is it cheaper to buy park tickets online?
Do you offer an annual pass or family tickets?
Do tickets have use-by dates or are they valid indefinitely?
What do I do if I encounter a problem when buying online?
Are refunds possible?
Once you purchase your ticket you cannot cancel it. All tickets are non-refundable and non-exchangeable.

If you purchase a dated ticket or experience, the following terms and conditions will apply (unless the product terms and conditions specific different a different change policy): you may change the date of your ticket provided you notify us before 7pm on the day before your scheduled visit. A charge of AED50 will apply per person. Changes after this deadline will not be processed.
For date change as above please contact Yas Concierge at +971 600 511115 to rebook and make the AED 50 payment per person.  Payments will be processed and completed via Yas Concierge.
How do I receive my tickets when I buy online?
1. You will receive your print-at-home ticket(s) via email or you can download them from the purchase confirmation page.
2. You can also access your tickets at any time using your YAS ID profile.
3. For convenience you can download and save your etickets in your online wallet (IOS only) ready to scan at the turnstiles on arrival.
4. You have an option to SAVE to WALLET on your confirmation email and on your confirmation page. This will store in your ticket on the smartphone wallet for easy access.
What security is in place for online purchases?
Is there parking?
- Parking is free and nearby to the entrance of the Park and there is also valet parking for additional ease. Go to Overview page for details.
- Parking is limited for safety concerns
Why is the ticket ticket price based on height?
There are safety and usability restrictions on some of the rides, which are based on height, in line with standard practice in theme parks internationally. While guests under 1.1m, will be able to enjoy rides at Yas Waterworld Abu Dhabi, there are a few rides that will be restricted to them, hence the above and below 1.1m ticket pricing. Children 3 years of age and younger are admitted free of charge accompanied by their parents. Parents may be asked to provide ID to verify age of guests 3 years old and younger. Go to Rides page for further details.
I'm a travel agent; can I work with you?
I’ve made a mistake with my ticket order. What can I do?
Can I leave the park and re-enter on the same day?

Frequently Asked Questions

What are the main benefits for annual pass holders?
I just purchased an Annual Pass online, what are my next steps?
How long do I have to collect my Annual Pass once I have purchased it?
Once I have purchased my annual pass, when will it expire?
Can somebody else use my Annual Pass?
The Pass is individual to you, and may only be used by you to gain access to the Park. Where our fingerprint recognition system is not available for entry into the Park, our staff will verify your identity using your photo on the Pass. We reserve the right to also request government issued identification to prove your identity at the time of entry. If another person enters or attempts to enter the Park using your Pass, you will be deemed to have consented to such use, and your Pass will be revoked (unless it has been reported stolen or lost).
Can I transfer / sell my annual pass to someone else?
No, Annual Passes are individual and cannot be transferred between guests. Where our fingerprint recognition system is not available for entry into the Park, our staff will verify your identity using your photo on the Pass. We reserve the right to also request government issued identification to prove your identity at the time of entry. If another person enters or attempts to enter the Park using your Pass, you will be deemed to have consented to such use, and your Pass will be revoked (unless it has been reported stolen or lost).
What happens if I lose my Annual Pass card?
Can I gain access to the park if I forgot to bring my Annual Pass?
How long do I have to collect my Annual Pass once I have purchased it?
Once I have purchased my annual pass, when will it expire?
Can somebody else use my Annual Pass?
The Pass is individual to you, and may only be used by you to gain access to the Park. Where our fingerprint recognition system is not available for entry into the Park, our staff will verify your identity using your photo on the Pass. We reserve the right to also request government issued identification to prove your identity at the time of entry. If another person enters or attempts to enter the Park using your Pass, you will be deemed to have consented to such use, and your Pass will be revoked (unless it has been reported stolen or lost).
Can I transfer / sell my annual pass to someone else?
We know that fun should be shared, but sadly Annual Passes are individual and cannot be transferred between guests. Where our fingerprint recognition system is not available for entry into the Park, our staff will verify your identity using your photo on the Pass. We reserve the right to also request government issued identification to prove your identity at the time of entry. If another person enters or attempts to enter the Park using your Pass, you will be deemed to have consented to such use, and your Pass will be revoked (unless it has been reported stolen or lost).
What happens if I lose my Annual Pass card?

Frequently Asked Questions

Are there car parks at Yas Waterworld Abu Dhabi?
Can I celebrate a birthday or special occasion at Yas Waterworld Abu Dhabi?
- To see how we can tailor and accommodate your event in line with our newest standard precautions and safety measures, reach out to the Yas Concierge team who will put you in touch with an events representative.
- Email events@yasconcierge.com or call 600 511115 (within UAE), (+971) 2 496 8000 (Outside UAE), Daily between 8:00am - 8:00pm (GST).
Do you offer any packages for schools and team building?
- To see how we can tailor and accommodate your school visit or team building, reach out to the Yas Concierge team who will put you in touch with an events representative.
- Email events@yasconcierge.com or call 600 511115 (within UAE), (+971) 2 496 8000 (Outside UAE), Daily between 8:00am - 8:00pm (GST).
What guest services are available for visitors?
Can I smoke inside the park?
Is there a dress code at Yas Waterworld Abu Dhabi?
Appropriate swimwear is a must at all times, for the health, safety and comfort of yourself and others.
Whoops, did you forget your swimsuit? Don't worry, you can buy what you need at the Yas Waterworld shops.
Inappropriate swimwear includes (but is not limited to):
- Underwear (boxers, briefs, etc.)
- Attire that is transparent or translucent in private areas
- Attire with metal buttons, zippers, buckles or snaps that could be abrasive to other swimmers and the rides, slides and attractions
- Shirts or jackets that button or zip up the front
- Long pants such as jeans, slacks and trousers
- Denim clothing
- Any clothing or accessory (belts, jewelry, etc.) deemed as potentially damaging to the attractions
- Regular diapers are not permitted in any pools or attractions. Waterproof swim diapers can be purchased at Sultan & Sons Trading in Qaryat Al Jewana Souk
- Do remember that Park management reserves the right to request that any guest either change their attire or leave the premises.
What do I do if I lose something, or find some lost property?
How do I contact the Guest Services team?
How do I book a Group?

Frequently Asked Questions

Is there any transportation from Dubai or Saadiyat Island to the Park?
Are there other attractions on Yas Island?
Can I combine a visit to the Park with a hotel stay?
What else can I do on Yas Island?
Is there a shuttle service from my hotel to the park?
Is there a taxi stop near the Park?

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Have a question that's not covered by our FAQs? Do you have a more detailed query? We are happy to assist! Send us an email.and our guest services team will respond at the earliest.

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