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Ticket Terms

Special Terms and Conditions Relating to Covid-19

For the health and wellbeing of our guests, the following special terms and conditions apply until further notice:

  • In line with requirements from Abu Dhabi authorities, additional facial scan screening is currently in force. If the scan shows a potential positive result, the guest will not be able to enter the Leisure Facility and will be required to carry out a PCR test.
    • To gain entry to our Theme Park:
      • All UAE nationals and residents must show:
        • Evidence of ‘Green Pass’ status in the Alhosn App.
        • Full ‘Vaccinated status’ in Alhosn App (or proof of vaccine exemption in Alhosn app)
        • Please note that, proof of vaccinated status/vaccine exemption may only be evidenced via the Alhosn App
      • All tourists and other visitors to UAE must:
        • Comply with the requirements above for UAE nationals and residents, where possible
        • Where the Alhosn app is not available, show proof of full vaccinated status and a negative PCR test result received within 30 days.
    • Vaccination Status
      • In order to gain entry to the Leisure Facility, all guests aged 16 and over must show:
        • Evidence of ‘Green Pass’ status in the Alhosn App
        • Full ‘Vaccinated status’ in Alhosn App (or proof of vaccine exemption in Alhosn app)
        • Please note that, proof of vaccinated status/vaccine exemption may only be evidenced via the Alhosn App (this applies to all guests: including tourists and other visitors)
      • Guests will undergo thermal scanning prior to entering the Park;
      • Guests must wear face masks inside the Park: requirements vary in each Park, please refer to the official website for specific guidance;
      • The mask policy will be enforced for children as well as adults, provided the child is (i) aged two or over (ii) does not suffer from difficulty breathing (iii) does not have chronic diseases and (iv) can remove the mask unassisted if required;
      • The following guests must refrain from visiting the Leisure Facility: guests with possible symptoms of Covid-19; guests who are required to quarantine under official guidance; guests who fall under a ‘high-risk’ category as defined by the Department of Health – Abu Dhabi;
      • Guests must keep a minimum of 2 meters social distance from others (except for families who live in the same household);
      • Additional rides restrictions apply;
      • Certain rides, attractions, experiences and products may not be available. Closures and changes to operating hours may occur, please check the Park website for the latest information before you travel;
      • We reserve the right to deny admission, or remove you from the Park (without a refund), if you fail to follow the safety rules;
      • Age restrictions may apply to entry into the Park.

      These special terms and conditions will be updated in accordance with official guidance. Please check for the current rules by contacting Yas Concierge before your visit.

    Refund/Cancellation policy
    Refund/Cancellation Policy

    For General Admission Tickets refunds, or date changes of purchased tickets, please contact Yas Concierge before the date of your Park visit on 600 511115 or email contact@yasconcierge.com to process your request. The latest you can notify us is 7pm on the date of your Park visit. If you notify us after this, no refunds or changes will be processed.

    Single Day Ticket

    This ticket gives you one general admission entry to the park indicated above (“Park”). This ticket is the property of Farah Experiences LLC, the operator of the Park. Entry and use of the Park is subject to specific product terms and conditions, our general terms and conditions and those set out below:

    • This is a dated ticket, it is only valid for entry on the date set out above.
    • Change and refund policy:
      • You may change the date of your ticket, or cancel your ticket and request a refund, provided you notify us on or before the date set out above. Please call 600 511115 or email contact@yasconcierge.com
      • The latest you can notify us is 7pm on the date of your Park visit. If you notify us after this, no refunds or changes will be processed.
    • Age restrictions on entry to the Park may apply. In the absence of specific rules, our standard rules will be enforced as follows:
      • Guests aged 11 and under must be accompanied by a responsible adult, holding a valid admission ticket;
      • Children aged 3 and under do not require a ticket or reserved space, and can enter the Park for free;
    • Government issued photo ID may be required as proof of age;
    • You may not bring food or drinks into the Park;
    • You must comply with ride rules and follow our instructions in the Park;
    • You must comply with the health and safety measures applicable during your visit;
    • Height and safety restrictions apply; guests may not be able to experience all rides;
    • Only third parties specifically authorised by us in writing may re-sell or transfer this ticket. Tickets purchased fraudulently, or from an unauthorised third party are void, so please only purchase tickets from reputable sources;
    • Certain rides, attractions, shows or outlets may be unavailable during your visit;
    • Admission and use of the Park is at your sole risk and, to the maximum extent permitted by law, we accept no liability for loss, injury or damage sustained in the Park;
    • We may deny admission or remove you from the Park for any reason.

    These special terms and conditions will be updated in accordance with official guidance. Please check for the current rules by contacting Yas Concierge before your visit.

    1 Day Any 2 Parks
    • You must redeem this ticket before the date shown above, or it will expire
    • Junior tickets are only valid for use for individuals who are under 1.3 meters tall
    • You can’t share a multi-park ticket; it is only valid for one person.
    • Age restrictions on entry to the Park may apply. In the absence of specific rules, our standard rules will be enforced as follows:
      • Guests aged 11 and under must be accompanied by a responsible adult, holding a valid admission ticket;
      • Children aged 3 and under do not require a ticket or reserved space, and can enter the Park for free;
    • Government issued photo ID may be required as proof of age and identity;
    • You may not bring food or drinks into the Park;
    • You must comply with ride rules and follow our instructions in the Park;
    • Height and safety restrictions apply; guests may not be able to experience all rides;
    • This ticket is non-exchangeable and non-refundable and is void if altered or damaged;
    • Only third parties specifically authorised by us in writing may re-sell or transfer this ticket. Tickets purchased fraudulently, or from an unauthorised third party are void, so please only purchase tickets from reputable sources;
    • Certain rides, attractions, shows or outlets may be unavailable during your visit; ;
    • On certain days, Yas Waterworld operates a ‘Ladies only’ policy; please check the website.
    • Capacity restrictions apply; please arrive early to avoid disappointment;
    • To use FacePass in connection with your ticket which involves the processing of your biometric data, you must complete all enrolment requirements including but not limited to confirming that you have read and understood our Privacy Policy and providing the appropriate consent (parental/legal guardian consent is required for guests under 18 or persons of determination). For further information, please review our Park entry terms and conditions and Privacy Policy at: link
    • Admission and use of the Park is at your sole risk and, to the maximum extent permitted by law, Farah accepts no liability for loss, injury or damage sustained in the Park;
    • We may deny admission or remove you from the Park for any reason.

    Special Terms and Conditions relating to Covid-19 are currently in force. Please review the requirements on our website before your visit to prevent disruptions to your visit.
    3 Day All 3 Parks

    This ticket gives you unlimited general admission entry to Warner Bros World™ Abu Dhabi, Yas Waterworld and Ferrari World Abu Dhabi (each a “Park”), over three separate days. This ticket is the property of Farah Experiences LLC, the operator of the Park. Entry to and use of the Park is subject to specific product terms and conditions, our general terms and conditions and those set out below:

    • You have 6 months from the date of issuance to use this ticket, but all 3 days entry must be used within a 14 calendar day period;
    • You have unlimited access to any of the Parks during your 3 day allocation;
    • Junior tickets are only valid for use for individuals who are under 1.3 meters tall;
    • You can’t share this ticket; it is only valid for one person. You may be asked to provide biometric data to protect against misuse of the tickets;
    • Guests aged 11 and under must be accompanied by a responsible adult, holding a valid admission ticket;
    • Children aged 3 and under can enter the Park for free;
    • Government issued photo ID may be required as proof of age;
    • You may not bring food or drinks into the Park;
    • You must comply with ride rules and follow our instructions in the Park;
    • Height and safety restrictions apply; guests may not be able to experience all rides;
    • This ticket is non-exchangeable and non-refundable. This ticket is void if altered or damaged;
    • Only third parties specifically authorised by us in writing may re-sell or transfer this ticket. Tickets purchased fraudulently, or from an unauthorised third party are void, so please only purchase tickets from reputable sources;
    • Certain rides, attractions, shows or outlets may be unavailable during your visit;
    • Admission and use of the Park is at your sole risk and, to the maximum extent permitted by law, we accept no liability for loss, injury or damage sustained in the Park;
    • We may deny admission or remove you from the Park for any reason;
    • Park general terms and conditions apply. Visit the Park website for further information.
    Annual Pass Holder Terms and Conditions
    1. Introduction
    1.1. These Terms of Use govern the purchase and use of annual Passes purchased after 22 February 2021 at Ferrari World Abu Dhabi, Yas Waterworld Abu Dhabi and Warner Bros. WorldTM; Abu Dhabi and form the contract between Farah and Passholders. Please ensure you are willing to be bound by these Terms of Use before purchasing your Pass.
    1.2. If you purchased a Pass on or prior to 21 February 2021, your Pass will continue to be governed by the terms and conditions you accepted when purchasing your Pass and/or completing your registration. 

    2. Definitions
    2.1. Farah means Farah Experiences LLC, the operator of the Parks
    2.2. Parks means Ferrari World Abu Dhabi (“FWAD”), Yas Waterworld Abu Dhabi (“YWW”) and Warner Bros. World™ Abu Dhabi (“WBW”) and “Park” means one of the Parks
    2.3. “Pass” means an annual pass entitling you to access one or more of the Parks
    2.4. “you” “your” or “Passholder” means a purchaser of the annual pass 

    3. Types of Annual Pass and Benefits
    3.1. Categories

    a. Single Park Annual Pass 
    You will have off-peak access to one Park (the Park chosen by you at the time for purchase). 
    Farah shall determine the off-peak schedule in its sole discretion. You should expect off-peak dates to exclude at least the following times of year: summer weekends, UAE public holidays, school holidays and special events
    Farah will make available a calendar to give an advance indication of peak and off-peak dates, but this is subject to change by Farah in its sole discretion.
    You acknowledge that the Single Park Annual Pass cost is reduced because entry dates are restricted. You agree that changes to the off-peak schedule do not give rise to any claim by you for a full or partial refund, or any compensation.
    If you want to enter a Park during peak times or special events, you will be entitled to receive discounted rate of AED 50 for a general admission one day one Park ticket. This discount cannot be used for accompanying friends and family who are not Passholders. 
    Other blackout dates apply, please see section 4 for more details
    b. Silver
    You will have general admission access to all three Parks, except on official UAE public holidays as declared by the UAE government for the private sector. 
    Other blackout dates apply, please see section 4 for more details
    b. Gold
    You will have general admission access to all three Parks, including on public holidays. 
    Other blackout dates apply, please see section 4 for more details
    d. Diamond
    Diamond Annual Passes are in limited supply, and you may have to join a waiting list to purchase
    You will have general admission access to all three Parks, including on public holidays. 
    Where quick pass access is available at the Parks, you will be granted quick pass access on demand, each time you visit a Park, for your personal use. Simply show your Pass, Quick Pass lanyard and original Emirates ID at the desk and request your quick pass.
    Other blackout dates apply, please see section 4 for more details

    3.2. Core and Secondary Benefits
    a. General
    Core and Secondary Benefits are benefits that Farah provides in addition to the Park Entry for certain categories of Pass. Please refer to section 2.1 above to see what Core and Secondary Benefits your Pass entitles you to
    Core and Secondary Benefits are subject to specific terms and conditions set out below, in addition to terms and conditions that might be printed on e-vouchers/tickets in your welcome pack.
    Unless expressly permitted in these terms and conditions, the Core and Secondary Benefits can only be enjoyed by you. They are void if sold, exchanged for commercial gain, or otherwise transferred to anyone else. They are not valid in conjunction with any other offer, discount or voucher. 
    Core and Secondary Benefits cannot be exchanged for other benefits.
    General discounts and benefits (excluding vouchers) are valid through the term of your Pass (and are not valid after your pass expires) 
    Vouchers
    Each voucher is valid for one use only and must be used before your Pass expires. 
    You must submit the original voucher. 
    The voucher is void if altered or damaged.

    b. Single Park Pass
    Discounted Tickets for Accompanying Guests
    Receive a discount on standard, undiscounted gate price for a one day one Park general admission adult ticket 
    This offer is only currently available at the Park and cannot be redeemed online. You must show your Pass at the ticketing counter and be personally present to qualify along with your guest(s)
    You can use the offer for a maximum of 5 accompanying guests, per day
    Dining Discounts
    Dining discounts apply to full price items at Farah’s food and beverage outlets at a Park
    You can benefit from the discount for you and up to 3 accompanying friends or family 
    Please note that food and beverages sold at a retail store will be subject to the retail discount
    Exclusions: Starlight, Ristorante Cavallino, YWW Majlis
    Third party outlets are excluded
    Simply present your Pass to the cashier when ordering your meal
    Retail Discounts
    Retail discounts apply to full price items at Farah’s merchandise stores at a Park
    Exclusions: paid attractions at any Park such as Pearl Diving at YWW, Karting Academy, Ferrari Driving Experience at Ferrari World Abu Dhabi are excluded from this discount. 
    Third party outlets are excluded
    Simply present your Pass to the cashier with your retail items
    c. Silver Pass
    Benefits are as set out in the ‘Single Pass’ section above, plus:
    Discounts on Paid Attractions
    Applicable on the following activities (list subject to change in Farah’s sole discretion: 
    WBW: Sluicing
    YWW: VR Experience, Pearl Diving
    FWAD: Roofwalk, Zipline, Roofwalk – zipline combo, Karting
    During the term of your Pass you can benefit from special discounts on paid experiences at the Parks. The discount does not apply to all experiences.  
    Only valid Passholders may benefit from this discount, and it cannot be used to purchase discounted activities for friends and family
    Subject to availability, prior reservation is generally required
    Please refer to the official Park website for eligibility criteria to enter or participate in an experience.
    Discounts not available online. Please book at the Park, and show your Pass to avail of the discount.
    Discounts will only apply to full price adult tickets
     
    d. Gold Pass
    Benefits are as set out in the ‘Silver Pass’ section above, plus:
    Welcome Pack
    After you purchase your Pass you will be able to collect your welcome pack from the selected Park upon showing us your Pass and government issued photo identification. We cannot deliver the welcome pack to you.
    Your welcome pack contains information about the Pass
    Farah does not re-issue Welcome Packs in the event of loss or damage.
    Some Welcome Packs may come pre-numbered; Passholders will not have any choice over the number that they receive and these are issued on a first come first serve basis.
    Preferred Parking
    Farah will allocate certain areas of the Park car parks for the dedicated use of Passholders with preferred parking access
    One sticker will be issued per Passholder
    Parking spaces are subject to availability
    Passholders must display parking sticker on their windscreen
    In the event of damage or loss to the parking sticker; we will require submission of a police report and/or receipt of the previous damaged sticker in order to issue a replacement

    CLYMB™ Abu Dhabi voucher
    In your Welcome Pack, you will receive one voucher entitling you to a ‘buy one get one free’ combo experience at CLYMB Abu Dhabi
    Valid for use before your Pass expires
    You cannot redeem the voucher online. In order to book and pay for your experience, please submit the original voucher and your Pass at the CLYMB™ Abu Dhabi ticketing counter or call Yas Concierge to make a reservation
    The free experience can be used by your friend or family member. Both experiences must be used at the same time. 
    Please refer to the eligibility criteria on the CLYMB Abu Dhabi website
    e. Diamond Pass
    Benefits are as set out in the ‘Gold Pass’ section above, plus:
    Photo Voucher
    Valid for use before your Pass expires
    In your Welcome Pack, you will receive one voucher entitling you to one complimentary 8 x 10 inch photo at one of the Parks
    Photo only valid at certain locations, please check in Park for more details
    Please submit your original voucher to the cashier, along with your Pass to qualify. 

    Bring a Friend for Free Voucher
    In your Welcome Pack, you will receive one voucher entitling you to bring a guest with you to a Park. 
    The voucher is valid for use before your Pass expires
    Your friend will receive a one day general admission pass
    Your friend must enter the Park with you and stay with you during the visit
    You cannot use the voucher online. Please submit the original voucher to the Guest Services counter on the day you wish to redeem it, along with your original Pass. 
    You must show your Pass at the Guest Services counter and be personally present to qualify



    3.3. Third Party Island Benefits
    a. General
    Third party benefits are benefits provided by Farah’s partners on Yas Island and in Abu Dhabi. Third party benefits are not fixed benefits and therefore may be altered by Farah in its discretion from time to time. 
    You acknowledge that Farah does not guarantee the continued availability of third party benefits throughout the term of your Pass. You expressly acknowledge that certain third party benefits may be amended or withdrawn without notice. The temporary or permanent unavailability of third party benefits will not entitle you to a full or partial refund, or compensation from Farah.
    Where possible, Farah will endeavor to procure the replacement of third party benefits.
    Any claim that you might have in respect of the delivery or quality of third party benefits must be directed to the third party.  You understand and agree that Farah, the Park, our sponsors, affiliates, landowners, lessees, or any of their respective employees, officers, agents, contractors, representatives or assigns (herein after referred to as the “Associated Entities”) may not be held liable or responsible in any way for any injury, death or other damages to you, your family, or property, that may occur as a result of the third party benefits. 
     
    a. Third Party Island Benefits Terms and Conditions
    Please visit this link [hyperlink] to view the current third party benefits and applicable terms and conditions
    b. Valet Parking (Diamond Pass only)
    In your Welcome Pack, you will receive five valet vouchers which may be redeemed at any of the Parks
    Each voucher is valid for one use. Each voucher is valid for use before your Pass expires
    To redeem a voucher, please present the original voucher to the valet attendant at the valet parking area at a Park, along with your Pass. 
    Valet operational hours apply. Valet service subject to availability. 
    Service is subject to valet service provider terms and conditions. 

    3.4. General
    a. The cost of Passes may be varied by Farah from time to time in its sole discretion. Farah may from time to time offer pricing or promotional offers for purchasing the Pass at specific attractions, online or through third party channels. Please note that Farah does not price match the price payable for a Pass. For the avoidance of doubt, any changes in pricing will not apply to existing Passholders retrospectively.
    b. Passes only grant entry to the relevant Park(s) and do not grant entry to any other Farah operated facility (such as CLYMB™ Abu Dhabi, SeaWorld® Abu Dhabi, or Qasr Al Watan) unless expressly included
    c. If you have an existing Pass, we will continue to honour it until the expiry date

    4. Purchasing a Pass
    4.1. Buy via Yas Concierge
    a. Call Yas Concierge on 600 511115 and follow the instructions
    b. You will be asked by the agent to confirm acceptance of these Terms of Use prior to proceeding with your booking
    c. You will need to come into the Park to complete the registration process 
    d. You will then receive your Pass, and we will send you a copy of the then-current Terms of Use for your record. 
    4.2. Buy online
    a. Purchase your Pass on any of the Park websites
    b. Enter accurate registration details including an accurate and up to date photograph, compliant with the specifications set forth on the registration page
    c. You will be required to confirm acceptance of these Terms of Use prior to completing your booking
    4.3. A binding contract is formed between you and Farah for the Pass once we accept your order and issue your Pass.
    4.4. You will receive an e-Pass by default. If you wish to request a physical Pass, you may request one (free of charge) by visiting the Guest Services counter at any of the Parks.
    4.5. The name entered when registering for your Pass must match your official government issued photo ID exactly. If you do not enter your registration details accurately, you may delay the issuance of your Pass. 
    4.6. By purchasing a Pass, you agree to that these Terms of Use (as amended) form the contract between the Passholder and Farah. You acknowledge that the General Terms of Entry of each park and privacy policy  are also applicable.
    4.7. Diamond Passes: For Diamond Passes, you may be required to register on a waiting list. At the time of registration you will be asked to confirm you accept these Terms of Use. 
    4.8. When we have availability, you will be contacted by Yas Concierge to complete your booking. 
    4.9. All products are subject to availability. We may deny a Pass to you if you have previously had your Pass revoked or suspended by Farah in the past.  
    4.10. All prices include VAT. 
    4.11. Products purchased fraudulently, or from an unauthorised third party are void, so please only purchase products from reputable sources
    4.12. If you are purchasing products on behalf of other guests, you accept these Terms of Use on behalf of every guest and shall ensure that each person in receipt of a Pass accepts these Terms of Use. If you are an adult purchasing a Pass for a minor in your care then you accept these terms and conditions on behalf of those minors. 
    4.13. Website terms and conditions apply to online purchases
    4.14. Children aged 3 and under do not need an Annual Pass

    5. Validity of Annual Passes
    5.1. Passes expire after 366 calendar days from the date of purchase (regardless of the first day of use or when you complete your registration), except that there will be certain days you cannot use your Pass, in accordance with the operating calendar of the Parks.For example, if you purchase your pass on 5th January 2021, the last day you can use it is 5th January 2022. 
    5.2. Each Pass category has specific date exclusions when you will not be able to use your pass. Please refer to section 2 above. 
    5.3. Your Pass is only valid for one visit to each Park per calendar day to prevent against fraudulent use.
    5.4. Your Pass does not guarantee you entry to a Park. Entry to a Park is subject to Park capacity limits. We recommend you arrive early at the Park to avoid disappointment 
    5.5. You acknowledge that the Parks may close to the public on certain days throughout the year, in accordance with Farah’s operating calendar. You will not be able to use your Pass when we close a Park (or part of a Park) to the general public. Where reasonably possible, Park closures are listed on the official Park websites in advance. 
    5.6. Farah reserves the right to vary the Park opening hours and days, remove or cancel all or any part of the rides, attractions, restaurants or facilities within the Parks for any reason (including the removal of quick pass access). This could mean the temporary or permanent removal of a Park, ride or attraction from the Pass scheme. You accept that Farah exercising this right does not entitle you to a partial or total refund of the cost of the Pass, or any compensation from Farah.
    5.7. Before visiting a Park, please check the Park website for notices 
    5.8. Special Note for YWW
    You acknowledge that YWW may close for a prolonged period of time during the winter season (including for extended periods, for example two calendar months). 
    5.9. You acknowledge that any changes or closure in accordance with this section 4 will not entitle you to a full or partial refund, or compensation from Farah.

    6. Who can use the Pass?
    6.1. Only the registered Passholder may use a Pass. Your Pass is personal to you, and may not be shared with others. Pass sharing is a breach of these Terms of Use and any actual or attempted use of a Pass by someone other than the Passholder, regardless of the reason, will result in access being refused and the Pass being revoked without a refund and/or compensation and other applicable legal action in our sole discretion.
    6.2. Passes remain the property of Farah at all times
    6.3. Passes will be void if altered, sold or exchanged for commercial gain.

    7. How to Use your Pass
    7.1. Scan your Pass at the turnstile to enter the Park. You may be required to show your official government issued photo ID as an additional security step, so please have this with you.
    7.2. In the future, we may bring you additional methods of entry into the Parks. Please visit this page for updates. 
    7.3. We reserve the right to change the entry process, including a requirement to pre-register before your visit. 
    7.4. Before booking or visiting an attraction, please check if your pass is valid at that attraction on the Website or contact Yas Concierge directly.
    7.5. Your pass does not entitle you to immediate entry into the attraction and are, at times, subject to capacity limitations where you may have to wait to enter or even return the following day.

    8. Personal Data
    8.1. We will process your personal data in connection with your Pass. Depending on the services you use in connection with your Pass, the type of personal data, and how and why we process this, may vary
    8.2. When registering and before providing your personal data to us, you are required to confirm that you have read and understood the Privacy Policy.
    8.3. We may also require your explicit consent, or the explicit consent of a parent or legal guardian if in relation to a person under 18 years of age or a person of determination, to process certain types of personal data in connection with the Pass (for example, for FacePass services that require the processing of biometric information). We will communicate to you where such consent is required.
    8.4. To use FacePass in connection with your Pass you must complete all enrolment requirements. ID will be required for all persons to verify age and consent.
    8.5. If you do not agree to the processing of your personal data in accordance with the Privacy Policy, or where consent is required and is not provided or is withdrawn, we will not be able to provide the relevant services to you.
    We accept no liability for the non-provision or withdrawal of services arising from a refusal to the processing of personal data or to provide the required consent.
    8.6. . For further information on FacePass and how and why we use your personal data in connection with your Pass, please review our Park entry terms and conditions and Privacy Policy ;

    9. Cancellation & Amendment 
    9.1. You do not have the right to cancel or transfer your Pass to another person. Once the Pass is purchased, it is non-refundable and non-transferable. 
    9.2. We reserve the right to suspend or revoke your Annual Pass (without a refund or compensation) if you engage in unlawful or fraudulent activities, or breach these Terms of Use or the general terms of entry for any Park. We will also consider taking other action available to Farah at law. 
    9.3. In exceptional circumstances, we may cancel your Pass for other reasons. In this event, we will issue you with a pro-rata refund based on the remaining unused term of the Pass 

    10. Liability
    10.1. You accept that you have a duty to take reasonable steps to ensure your own safety, taking into account any medical conditions you may have. Entry into and use of a Park is at your sole risk. We accept no responsibility for any loss, injury or damage sustained within a Park. You confirm that we (Farah Experiences LLC, our affiliates,  owners, sponsors, lessors, licensors, staff agents or representatives) are not responsible for any loss, injury or damage sustained by you or to your property and waive all claims against us in this respect, to the maximum extent permitted by UAE law. 
    10.2. Our liability to you is limited to the price of the Pass
    10.3. Liability for indirect, special or consequential losses is excluded. 
    10.4. We do not limit liability for death or personal injury caused by our negligence. 
    10.5. In the event of an unforeseen closure, or partial closure, we are not responsible for accommodation, travel or other costs or expenses you incur.

    11. Notices
    You should send legal notices to Legal Department, Farah Experiences LLC, PO Box 128717 Abu Dhabi UAE

    12. Right to Amend
    We may amend these Terms of Use at any time by updating this page. Use of your Pass will be governed by the then-current Terms of Use. In the event of material changes to these Terms of Use, we will notify you by email.

    13. Governing Law and Jurisdiction
    The laws of United Arab Emirates as applicable in the Emirate of Abu Dhabi apply to your use of the Pass. You agree to submit to the exclusive jurisdiction of the courts of Abu Dhabi.

    14. Upgrading your Pass
    Certain categories of Pass are eligible for paid upgrades. Please visit the Guest Services counter at a Park or call Yas Concierge to enquire about availability and cost. 
    Your Pass must be valid in order to apply for an upgrade.
    It is not possible to ‘downgrade’ the category of your Pass
    You will need to return your previous Pass before receiving your new Pass, in the event you have requested a physical Pass. 
    Except for upgrades to Diamond Passes: When you upgrade your Pass, you do not extend the validity of your current Pass. The new benefits are simply applied for the remainder of the original term. 
    When you upgrade your Pass to a Diamond Pass, the 366 calendar day validity will recommence from the day you purchase the Diamond Pass upgrade

    15. Renewing your Pass
    The ‘Renewal Window’ starts 4 weeks prior to the expiry of your Pass and ends 4 weeks after the expiry date. 
    During the Renewal Window, you can benefit from any special annual Pass ‘renewal’ offers issued by us from time to time.  Outside of this Renewal Window, you must pay the prevailing rate for a new Pass. 
    Please refer to the terms and conditions of any renewal promotion for more information on discounts available, and how to redeem. 

     

    16. People of Determination

    •People of Determination in possession of a valid People of Determination card issued by the relevant UAE authority may request a complimentary “Carer Pass” when purchasing their Pass (“Principal Passholder”).
    This option is only available when the Pass is purchased at the Guest Services Counter at a Park, or through Yas Concierge and is not available for online purchases. Simply submit your original People of Determination card and request your Carer Pass at the time of purchasing your Pass.
    A Carer Pass allows one individual to enter the Park(s) when they accompany the Original Passholder (on the same access basis as the Principal Passholder) (“Carer”). The Carer Pass may be used by the Principal Passholder’s Carer from time to time. The Carer Pass does not grant more than one person entry at the same time. The Carer Pass is only valid for entry with the Principal Passholder and cannot be used when the Principal Passholder is not present. Otherwise, the Carer Pass will permit entry on the same conditions as the Principal Passholder’s Pass (for example, if the Principal Passholder purchases a Single Park Pass and may only enter the Park during off-peak dates, the Carer Pass will be subject to the same rules).
    The Carer Pass does not include a Welcome Pack and will not entitle the Carer to any discounts, vouchers or benefits included in a Pass, other than as follows: the Carer will be entitled to the same retail and dining discounts as the Principal Passholder.
    We may request to see the Principal Passholder’s People of Determination card when entering a Park with the Carer, so please have the original available to show to our staff.

    16. People of Determination
    16.1. People of determination in possession of a valid people of determination card issued by the relevant UAE authority may request a complimentary “Carer Pass” when purchasing their Pass (“Principal Passholder”).
    16.2. This option is only available when the Pass is purchased at the Guest Services counter at a Park, or through Yas Concierge and is not available for online purchases. Simply submit your original people of determination card and request your Carer Pass at the time of purchasing your Pass.
    16.3. A Carer Pass allows one individual to enter the Park(s) when they accompany the Original Passholder (on the same access basis as the Principal Passholder) (“Carer”). The Carer Pass may be used by the Principal Passholder’s Carer from time to time. The Carer Pass does not grant more than one person entry at the same time. The Carer Pass is only valid for entry with the Principal Passholder and cannot be used when the Principal Passholder is not present. Otherwise, the Carer Pass will permit entry on the same conditions as the Principal Passholder’s Pass (for example, if the Principal Passholder purchases a Single Park Pass and may only enter the Park during off-peak dates, the Carer Pass will be subject to the same rules).
    16.4. The Carer Pass does not include a Welcome Pack and will not entitle the Carer to any discounts, vouchers or benefits included in a Pass, other than as follows: the Carer will be entitled to the same retail and dining discounts as the Principal Passholder.
    16.5. To enter the Park the Carer and Principal Passholder are required to visit the Guest Services counter so that a ticket for the Carer to enter the Park can be generated. We may request to see the Principal Passholder’s people of determination card when entering a Park with the Carer, so please have the original available to show to our staff.
    16.6. A Carer Pass will be void if altered, sold or exchanged for commercial gain, or transferred to anyone else for secondary use.

     

    17. Contact Us
    Phone us at 600 511115 or email us at contact@yasconcierge.com


    Nanny Annual Pass
    • Nannies can purchase Yas Theme Parks (the “Parks”) Annual Pass at discounted rates, when accompanying their sponsors’.
    • Nanny Annual Pass can only be purchased at gate, and sponsor must also be an Annual Passholder.
    • Purchases can only be made with both passports of Nanny and Sponsor present. Original valid UAE visas must be presented to redeem the offer. The Nanny’s visa should state nanny, domestic helper or other equivalent designation.
    • Name of sponsor on the Nanny’s visa should match with the name of the principal Annual Passholder or parent of Annual Passholder. In the event that the Nanny’s sponsorship is under an agency, a letter of proof must be presented.
    • Manual check at gate on subsequent entries may be required, to ensure compliance.
    • Nanny Annual Passholders are not entitled for a welcome pack, but will be able to avail the F&B and Retail discount according to the Annual Pass type benefits.
    • Nanny Annual Pass type is the same as the tier of the sponsor's Annual Pass (Gold, Silver or Single Annual Pass). You may check the Annual Pass benefits at https://www.yasisland.ae/en/annual-pass.
    • Offer can only be availed at gate. Nanny Annual Passholders will be able to enter the park without the Sponsor.
    • The offer is not valid in conjunction with any other discount, offer or promotion;
    • Annual Passes may not be exchanged, refunded, transferred or re-sold and are void if sold, altered or transferred for commercial gain;
    • Certain rides, attractions, experiences and/or facilities are subject to additional charges;
    • We may withdraw or amend the offer at any time;
    • General Park general terms and conditions apply, including special terms and conditions relating to Covid-19. Please visit www.wbworldabudhabi.com, www.yaswaterworld.com or www.ferrariworldabudhabi.com, for more information
    Single Day Ticket ADCB Cardholders only
    • How to purchase online: Purchase online at www.yaswaterworld.com and pay with a valid ADCB debit or credit card;
    • How to purchase at gate: Pay with your ADCB debit or credit card at the ticketing counter at Yas Waterworld Abu Dhabi. Tickets/benefits purchased at gate must be redeemed on the same day;
    • Online discount for adult and junior general admission tickets is based on at gate general admission rates for both categories;
    • ADCB Platinum, Infinite, World or World Elite cardholders (debit or credit) also qualify for a complimentary Quick Pass when a general admission ticket is purchased at the park ticketing counter (limited number of Quick Passes are allocated each day). This Quick Pass offer can only be redeemed at the park ticketing counter, and is not available online;
    • Ticket discounts and benefits, except annual pass discounts, are applicable to the card holder who must be present at the ticketing counter and up to a maximum of three (3) accompanying guests (who also must be present at the ticketing counter). Other benefits are valid only for the cardholder;
    • Offers are only valid for the specific ticket types set out in the offer section. Offers are not valid during special ticketed events, Ladies Day/Night, and other blackout dates;
    • The offer CAN be used during any United Arab Emirates public holidays;
    • The offer is not valid in conjunction with any other discount, offer or promotion;
    • Tickets may not be exchanged, refunded, transferred or re-sold and are void if sold, altered or transferred for commercial gain;
    • Tickets purchased at gate/Quick Pass must be used on date of purchase;
    • *15% merchandise discount applies to selected full price merchandise purchased from qualifying stores;
    • **10% discount on food and beverage items subject to the following exclusions: any other discounted / packaged food offering and third party outlets;
    • We may withdraw or amend the offer by updating our website;
    • Park general terms and conditions apply;

    ANNUAL PASS TERMS AND CONDITIONS

    • How to purchase online: Purchase online at www.yaswaterworld.com and pay with a valid ADCB debit or credit card;
    • How to purchase at gate: Pay with your ADCB debit or credit card at the ticketing counter at Yas Waterworld Abu Dhabi;
    • ADCB cardholders Annual Pass rate is only valid for up to four (4) Annual Passes per cardholder;
    • Not applicable with any other offer, promotion or discount;
    • Standard Yas Waterwold Annual Pass terms and conditions apply;
    Family and Friends
    • Offer only valid for UAE Nationals and UAE Residents. You will need to bring original valid Emirates ID for each guest redeeming a ticket;
    • This offer is valid until 31 December 2022 for tickets purchased for the Parks;
    • Online tickets must be purchased at least one day in advance of your visit to the Park and must be redeemed on the date selected on the ticket. A minimum of four tickets must be purchased in one transaction.
    • Tickets for additional guests can be purchased online with a discount of 25% at AED 221.25 per person (including VAT) for FWAD and WBW and AED 187.50 per person (including VAT) for YWW;
    • Same flat rate cost applies for adult and junior tickets with this offer;
    • Offer is valid for general admission adult or junior access to the Park only. Access does not include any other benefits or add-ons, such as the fast pass;
    • All guests must enter the Park together;
    • Change and refund policy:
      • You may change the date of your ticket, or cancel your ticket and request a refund, provided you notify us on or before the date set out above. Please call 600 511115 or email contact@yasconcierge.com
    • Guests aged 11 and under must be accompanied by a responsible adult, holding a valid admission ticket;
    • Children aged 3 and under can enter the Park for free;
    • This offer is not valid in conjunction with any other offer, discount or promotion;
    • We reserve the right to withdraw or amend this offer at any time, without notification;
    • Black out days may apply;
    • Park general terms and conditions apply;
    Buy One Get One Free - Entertainer

    When purchasing a dated 1Day 1Park ticket package using the Entertainer App Promo Code, online at Yas Waterworld Abu Dhabi, you will receive one additional ticket package for FREE (the same ticket type).

    1. The offer is valid until 30th December 2022, subject to blackout dates (see below)
    2. This offer is for Entertainer Customers only and may only be redeemed online on the official Park website by inserting the Promo Code obtained from the Entertainer App
    3. This offer is valid for undiscounted 1Day 1Park adult general admission ticket packages as specified on the Entertainer App only and excludes all other categories of admission. Please note that the offer is only available when you purchase tickets at the prevailing ‘gate rate’ and does not apply to the online ticket rate.
    4. Seasonal pricing applies to the ‘gate rate’; the price of entry will change depending on whether you purchase your ticket during low, medium or high season.
    5. Each guest must show their original, government issued photo ID the entry gate of the Park, alongside their e-ticket to avail entry
    6. To redeem this offer, please select the ‘Entertainer’ ticket option on the official Park website, complete the purchase, and you will automatically receive your complimentary ticket package. The complimentary ticket package issued will be the same category as the ticket package you purchased. The complimentary ticket package must be redeemed at the same time as the purchased ticket package.
    7. This offer is only available online, and is not available at the Park ticket counter
    8. One admission to the Park is permitted per ticket package only;
    9. Once purchased, each package may be redeemed by one person, and benefits may not be broken down and shared
    10. The offer is not valid in conjunction with any other discount, offer or promotion.
    11. Tickets are not refundable or exchangeable and are void if sold or exchanged for commercial gain
    12. Ticket terms and conditions and General park terms and conditions apply, please visit the Park website for more information.
    13. Blackout dates: Entertainer standard date exclusions, UAE public holidays, special ticketed events, peak period during December and January (exact dates as determined by us), Ladies only events, F1 weekend, other park closures. Guests can see blackout dates by viewing the online calendar which forms part of the booking journey on the Park website; guests will not be able to book a ticket on a blackout date.
    14. Additional terms for BOGO including add-ons

      1. Photos
        • Your package includes a 8 x 10 photo per ticket
        • Please collect your voucher at the ticketing counter
        • Photo only valid at certain locations, please check in Park for more details
        • The voucher must be redeemed on the same date as the Park visit.
      2. Locker
        • Only valid for small locker
      3. Towel Rental
        • Package includes use of a towel during your visit to the Park
        • Subject to availability
        • Towels must be left in the towel bins in the Park after use
      4. Pearl Diving
        • Your package includes 1 x Pearl Diving Experience per person
        • Pearl Diving: Pearl diving experience is available to waterpark guests eight years and older. The 30 minutes experience includes a safety briefing near to the pearl diving tank ahead of the five meter dive. Accompanied by two fully-trained dive instructors and in line with the ancient tradition, guests will wear only goggles for visibility, and hold their breath on their underwater adventure.
        • You must book in an appointment once you arrive at the Park at the ticketing counter or information counter; book early to avoid disappointment! You will be able to select an experience from those available at the time of booking.
        • Please collect your voucher at the ticketing counter
        • The voucher must be redeemed on the same date as the Park visit
        • Please check you meet the eligibility criteria before purchasing the package here
    15. Special Terms and Conditions relating to Covid-19 are currently in force. Please review the requirements here before your visit to prevent disruptions to your visit
    Ramadan Offers

    UAE Citizens and Residents receive a 25% discount on 1D1P Yas Island Theme Park Tickets during the Holy Month of Ramadan! (Discount applied to prevailing undiscounted gate rate)

    • Eligibility: you must be a UAE citizen or resident, in possession of a valid original Emirates ID to purchase this offer
    • Validity Dates: during the holy month of Ramadan, 2022
    • How to redeem: To redeem this offer, purchase your One Day One Park tickets online on the official websites, at the ticketing counter, or via Yas Concierge
    • Tickets must be redeemed on or before the last day of Ramadan.
    • This offer is valid for One Day One Park adult general admission tickets only, based on the undiscounted gate rate price, and excludes all other categories of admission.
    • Regular upgrade rates apply. Additional charges apply for activities not normally included in ticket price
    • This offer is not available in conjunction with any other promotion, discount or offer.
    • This offer is not valid during public holidays, ladies only events, special events or other blackout dates as defined by us.
    • Each guest must show their original valid Emirates ID at the entry gate of the Park alongside their e-ticket to avail entry.
    • We reserve the right to withdraw or amend this offer at any time.
    • General Park and ticket terms and conditions including special terms and conditions relating to Covid-19 apply; Please visit www.yaswaterworld.com; www.ferrariworldworldabudhabi.com; www.wbworldabudhabi.com for more details

    Ramadan Family and Friends Offer 1: Purchase 4 or more Gold category Yas Theme Parks Annual Passes, and receive a 25% discount!

    • Eligibility: you must be a UAE citizen or resident, in possession of a valid original Emirates ID to purchase this offer
    • Offer Validity: offer is valid from 1 April until 8 May 2022*
    • Offer applies both to new passes and renewals of existing passes. For renewals, you can only purchase via Yas Concierge or at gate (you cannot buy via the website)
    • If you are purchasing a renewal, it will start immediately after expiry of your existing pass
    • How to purchase: You can purchase or renew your passes online on the official websites, at the ticketing counter, or via Yas Concierge
    • Discount is applied to undiscounted standard rate of AED 1095 per Gold Yas Theme Parks Annual Pass.
    • Discount does not apply to other ticket categories
    • Maximum number of passes sold or renewed in one transaction using this offer is ten (10)
    • This offer is not valid in conjunction with any other offer, promotion or discount.
    • Passes will be void if altered, sold or exchanged for commercial gain.
    • *We reserve the right to amend or withdraw this offer at any time, without notification.
    • Annual Passes are not refundable or exchangeable. Annual Passes are non-transferable.
    • Your annual pass is governed by the Annual Pass Terms of Use set forth at https://www.yasisland.ae/en/annual-pass/terms-and-conditions
    • General Park and ticket terms and conditions including special terms and conditions relating to Covid-19 apply; Please visit www.yaswaterworld.com;
    • www.ferrariworldworldabudhabi.com; www.wbworldabudhabi.com for more details
    Gift Vouchers

    The following terms and conditions are applicable to purchases of gift credit for use at Yas Island theme parks; Ferrari World Abu Dhabi, Yas Waterworld and/or Warner Bros. World™ Abu Dhabi (YI Parks, each a Park).

    • This product is issued by Farah Experiences LLC, the operator of the YI Parks.
    • Credit is purchased in UAE dirhams and includes VAT.
    • The purchaser will be sent an e-voucher after completion of the transaction. This can be presented to the gift recipient.
    • The e-voucher must be presented at a Park within 6 months of purchase, and redeemed in exchange for a gift card.
    • If this voucher is not redeemed within 6 months from date of purchase, the voucher will no longer be valid (The recipient will not be able to claim your gift, and will not be entitled to a refund or compensation).
    • Once exchanged for a gift card, the credit will be available for 12 months from the date the gift card is issued. Any outstanding balance after this date will be forfeited, without an entitlement to a refund or compensation.
    • Credit may be redeemed on entry to a Park, food and beverage, retail items and other paid for activities at the YI Parks. You cannot use credit for: midway games, and other exclusions as determined by us in our discretion from time to time.
    • Other exclusions: The credit may only be used at the YI Parks and cannot be used at our other leisure facilities.
    • The gift card cannot be replaced if it is lost, stolen or damaged.
    • Credit cannot be redeemed online, or for advance ticket purchases.
    • Both the purchaser and recipient of the voucher must be aged 18 or over.
    • The voucher may be given as a gift. It is otherwise non-transferable and it may not be sold or exchanged for commercial gain.
    • This voucher and the gift card are non-refundable and non-exchangeable. We do not reimburse unused funds.
    • This voucher and the gift card are the property of Farah Experiences LLC.
    • In order to prevent fraudulent transactions, we reserve the right to require government issued photo ID when you redeem this voucher.
    • We reserve the right to cancel transactions in the event of suspected fraudulent or otherwise suspicious activity.
    • General terms and conditions for each Park apply: Ferrari World Abu Dhabi, Yas Waterworld Abu Dhabi, Warner Bros. World™ Abu Dhabi
    • These terms and conditions are governed by the laws of Abu Dhabi and the United Arab Emirates and disputes will be subject to the exclusive jurisdiction of the courts of Abu Dhabi.

    Send us an email

    Have a question that's not covered by our FAQs? Do you have a more detailed query? We are happy to assist! Send us a message to contact@yasconcierge.com and our guest services team will respond at the earliest.